Fireplace West

Fireplaces
Ottawa ON K0A 1L0
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HomeStars
Fireplaces
Fireplace West
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78%

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Reviews by rating (past 12 months)

Reviews for Fireplace West

Average customer rating:
9.9 10 (129 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Converstion wood to gas fireplace

I am thrilled with the service provided by Robin of Fireplace West. He responded quickly to my enquiry and recommended the appropriate gas fireplace for my home. He coordinated the purchase of the fireplace, the installation of the new gas model as well as the finishing work that included tiling and a new mantle. No other company does it all. What is even more important is that it was done with such care and attention to detail. It looks great!

Approximate cost of services:
$5,000.00
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Company Response

Awesome review Keltie. The best of Fireplace West is brother Dana and it was our great good luck that he took control of the finishing work here. Awesome client too. Thank you, Dan, Robin, Connor.

10/10

Wood Burning to Natural Gas Fireplace Conversion and More

We are very happy with Robin and Fireplace West and love the Napoleon fireplace they installed for us.

They replaced an old wood burning fireplace with an easy to use natural gas fireplace. They also setup the rough in to mount our TV above the fireplace. We are very happy with the professionalism and the quick turn around from initial consult to finished product.

They went above and beyond our fireplace installation, when they replaced the previous faulty (natural gas) bbq line line with a new one. This is the type of company and service that deserves to be promoted in our Ottawa community. Thank you Robin and Fireplace West.

AJ & Susan

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Arun, Susan, you have a lovely home. Glad to help with the BBQ also; a safety issue for Connor and me. Thanks for the great review, Dan, Connor, Robin.

PAUL and Dawn in Ottawa
PAUL and Dawn in Ottawa
1 review Ottawa, ON
10/10

Basement installation

Met Robin on the street installing a neighbours fireplace,had a talk and within a week had one in my basement. A very friendly professional businessman. I would recommend Fireplace West anytime. Good job Robin..
Thanks Dawn and Paul.

Approximate cost of services:
$5,100.00
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Company Response

Ditto Paul. Beautiful workmanship and design by Dawn, Paul Great client finishing skills, pleasant clients. Thank you for the great review. Thx, Connor, Robin.

Ipek in Ottawa
Ipek in Ottawa
1 review Ottawa, ON
10/10

Fireplace replacement

Robin is really an honest business man, he knows what he does very well.He is informative and answers all the questions patiently.If you have a problem with your fireplace you should call him.It was really nice to meet you Robin!!!

Approximate cost of services:
$0.00
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Company Response

Very sweet Ipek. You were in limbo with an unresponsive house inspector and "red tagged fireplaces?" in your recent house purchase. I was able to direct you to proper help. Enjoy your new home. Thx for the great review. R

Private User
Private User
Private User reviews Ottawa, ON
10/10

2 wood to gas fireplace conversions

Great advice and information on choices and replacement of 2 wood fireplaces - 1 in 1960s brick and the other in a tiled wall. Work quality and finishing superior, team professional and pleasant.. Highly recommended.

Approximate cost of services:
$10,000.00
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Company Response

We found Robert as a client to be professional and pleasant. Great fireplaces. Thx for the great review.

Chuck and Michelle Staples  in Ottawa
Chuck and Michelle Staples in Ottawa
1 review Ottawa, ON
10/10

Gas range and barbecue

We had Robin out to install our new gas range last summer, and at the same time we had a line put in for a gas barbecue, which we had not yet purchased. When we finally bought the new barbecue a year had gone by, but Robin not only came right out and installed it for us free of charge, he also helped us carry the new barbecue in and the old one out. He offered quality advice on product purchase and maintenance. He was knowledgeable, polite and friendly throughout. High quality work and incredible service. We highly recommend Fireplace West for any gas appliance work you are getting done!

Approximate cost of services:
$800.00
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Company Response

I enjoy my work Michelle, Chuck. Great clients, thank you for the review, Robin.

A Brown in Ottawa
A Brown in Ottawa
1 review Ottawa, ON
10/10

Installation of Napoleon propane stove

Fireplace West installed a Napoleon Haliburton GDS28 propane stove in my living room. It's perfect! A half day only to install stove and venting with minimal fuss. Honest, professional advice right to propane hookup. Fast, efficient, experienced and flexible service. A very competent yet relaxed installation from start to finish. You have my recommendation, Robin!

Approximate cost of services:
$4,200.00
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Company Response

A relaxed installation and we still got paid for it! I like it. Annmarie, thank you for quick decisions, pleasant dealings. In the country, you were worried about backup heat and Napoleon now has you covered. Thx for the great review. Connor, Robin

The Smith's in Ottawa
The Smith's in Ottawa
1 review Ottawa, ON
10/10

Gas fireplace

We were very satisfied with the total install from the first visit to give us an estimate to the finished job. Very professional and excellent to work with. Taking time to explain any questions we had about the operation, caring and maintance. Worked around our schedule and completed in the estimated time.

Approximate cost of services:
$5,700.00
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Company Response

Great clients Sheryl, Earl. Love the new look. Thx for the great review. Connor, Dan and Robin.

Bob and Caroline Cabana in Ottawa
Bob and Caroline Cabana in Ottawa
1 review Ottawa, ON
10/10

Napoleon Fireplace Redo

Robin was recommended to us by a neighbor to convert our wood fireplace to gas. The price was reasonable and the service was best in class. Him and his team were on time and really careful to not damage our newly installed wood floors. Robin took the time to clearly explain the functionality of this new fireplace and how it all worked. Upon request, he did not hesitate and went above and beyond what was originally agreed to by installing a stop valve at a desired location.
I have and will continue to recommend Fireplace West to all my friends without hesitation.
Thank you Robin, we love our new fireplace.

Approximate cost of services:
$6,000.00
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Company Response

Plaisir, Caroline, Bob. We enjoyed working with you., Connor, Dan & Robin.

Private User
Private User
1 review Ottawa, ON
10/10

Quick problem fix!

Robin and Connor came as promptly as possible to fix a minor problem, bringing an improved remote and wall box, and they also cast a quick glance over the stove at the same time. We appreciate the quick and competent service. Robin had good advice regarding the furnace as well, i.e., make sure to change the filter. – Heather Ferguson and Jack Wesdorp

Approximate cost of services:
$245.00
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Company Response

What you didn't say Heather, Jack, is we've become good friends. You are one of FW's first customers and we always enjoy catching up. Thx for the great review.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplacewest. ca is a premier gas fireplace contractor. We supply and install Napoleon, Regency, Vermont Castings and lately, a lot of Valor gas inserts. These are the best of Canadian and North American brands. We are unique. Our mission is to have none to zero warranty work and to provide ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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