Constant Home Comfort

I was thinking about attic insulation in late November, but Shawn sold me the furnace update as well when he visited my home. Normally I would search HomeStars to find a good contractor. This time I felt that Shawn knows his business well and decided to give them a try. Shawn did tell me that they had good reviews on HomeStars.

The project was to replace our 12-year old Carrier high efficiency furnace with a new one, and to increase the insulation from 7 in to 17 in. It also included a new central humidifier and a Nest Learning Thermostat.

The installation was done 2 days after signing the contract. Two technicians arrived on time and completed the work in one day. They are very knowledgeable and professional. The job was done much better than Carrier's installer 12 years ago.

Another two-member team did the attic insulation in the afternoon, who also did a good clean job. The auditor came along for the government rebate.

Due to the installation of Nest control, I ran into a prolonged learning curve along with the self-learning control. The next day the furnace stopped heating before reaching the set temperature. I thought something must be wrong and called Shawn in panic. Shawn explained that it might be due to the Nest's learning curve, and advised me to keep an eye on its performance in next few days. For the following two weeks Shawn and I were communicating almost daily. Eventually the system has become stable and functions well as desired. Whenever I contacted Shawn, he would respond immediately. He is a salesman, and could have forwarded me to their support team. But he never lost patience answering my questions. He deserves a customer service award.

The humidifier has made the environment much more comfortable. Our old one never worked so nicely. The entire system has been working reliably for over a month now. I am very pleased with the performance and feel it is time to give the Constant Home Comfort a 10/10 rating.

This is a follow up: The furnace has been working nicely until Aug.15, 2019. After dinner I noticed the furnace sound was much louder than usual. I texted Shawn. I could have called the service department, but Shawn and I communicated many times when I was learning to operate the Nest Learning Thermostat last winter, his patience and knowledge impressed me deeply. Shawn immediately called back, and suggested me to shut down the system and restart in ten minutes. The sound level went back to normal at first, and started to raise again until too loud to bear. I shutdown and told Shawn the results. He booked an appointment for a technician visit on my behalf right away. Next morning, their office called to set up a same day visit. After the lunch a technician showed up at our doorstep. Since the system was down for more than 12 hours, however, the loud sound did not reappear after 10 minutes running. The technician decided not to wait any longer, but to open the cabinet to inspect the inside. He found the fan blades were off to one side, and adjusted it. His diagnose was that after long time running the offside would cause blades to touch the housing, making loud noises. Now four days have passed, the furnace has been running normally. Their prompt response to my service request and ability to solve the problem on the spot confirmed my 5-star rating.