I contacted Constant Home Comfort for an attic insulation quote. Evan provided a reasonable quote for the job. Installer came on time and however started the work haphazardly. They did not bring the drop cloths for the stairs (I mentioned this to Evan to inform the installer to use drop cloths that can be used over the stairs). At the end of the work, they mentioned that their machine malfunctioned and insulation was all over the closet area and on the room floor. It was extremely messy. I instantly informed Evan and Sam that I am very disappointed and they need to clean everything. They were working like they were in such a rush. Unprofessional service, not recommended.
- Approximate cost of services:
- $1,299.00
- Company Response
Dear Mr Islam
Thank you for taking the time to provide your
feedback regarding your recent experience with our attic insulation service. We take customer
satisfaction seriously, and we're sorry to hear that you were disappointed with the service you received.
We apologize for the haphazard approach of our installer and for not bringing the necessary drop
cloths for the stairs. We understand that this cayseo inconvenience and frustration for you. We will be sure to address this with our team to ensure that it does not happen again in the future.We also apologize for the mess caused by the
malfunctioning machine. This is not acceptable and we understand the inconvenience it caused.We appreciate that you brought it to our attention and we would like to assure you that we will do everything possible to make it right.We take pride in our professionalism and we're
sorry to hear that we fell short on this occasion. We appreciate your feedback and would like to offer our sincere apologies. We hope that we can have the opportunity to make it right and earn back your trust.
Please don't hesitate to contact us if you have any further concerns or if there is anything we can do to address this issue. Sincerely
Constant Home Comfort