You Move Me Toronto/Gta

I used You Move me for my recent move on June 7, 2019 and there were a couple of items broken in the move. One was a desk leg, which has been fixed, but the other was a marble cabinet top. When they came to fix the desk leg, they took the measurement for the top and a picture. That was June 21st, I have not heard a word from either the repair company or You Move Me with regards to when this will be fixed. I have sent several email and tried to call 2 or 3 times and it goes to voice mail and the mail box is full. I am very disappointed in the service as prior to the damaged items the service was excellent. I would like my cabinet top fix asap.

Great experience all around. Always concerns with moving companies who let you down, so this was a breath of fresh air. Great communications, great guys, clean, super respectful, stress free. Very impressed. Cannot imagine using anyone else! Thanks!

We recently had cause to use the services of You move me movers , wow i had heard that they were a different breed of movers and that they move more than just your boxes , well that definatley held true in our situation

These guys , delivered to our unit two very large heavy armoires they took care to navigate the furniture and wall coverings that were in place when they arrived , they were polite courteous and made a otherwise stressful time a actual pleasure , we have moved many times and those were just that a move this one was different a true pleasure becasuse they went to great lengths to make things work out .

Kudos You Move Movers

This company has made my moving experience hell. They sent three men who did seem to work hard but did not know how to pack a truck properly so they claimed they had to do two trips to a storage unit. On the first trip to unit they disappeared for 40 min. while I was waiting for them --they said they would be 15. They would not answer texts or phone calls during this time. By the time they returned to the house, the new owner had inadvertently locked the house--the movers obviously did not want to wait for someone to come and unlock the house again so they said that there were only a few boxes and two chairs still in the house. So I let them go. When I got into the house, I saw that there were still many things to be moved in the basement and on the third floor. I called them first thing in the morning to request they return to finish the move and they refused. They did not give me an invoice so I have no idea what I was charged for. The movers blamed the sales person for misquoting the job, and the office for being disorganized and not providing paper work. After calls and emails I still have no bill but a huge amount was charged to my credit card for an unfinished job. I, too, will be taking them to court.

Second time using You Move Me. Another great experience. Robyn and his team were considerate, friendly, professional and reliable!! I am happy to recommend You Move Me and I will definitely use them again!!

Didn’t start on a good note. Movers arrived a hour and a half late. And then one of the times broke. Movers themselves were nice thought, too bad about everything else.

My movers (Jesse and Tanner) were fantastic! They showed up on time, were very friendly and personable and took great care with my belongings. I felt totally confident and comfortable with them during my entire move. I would highly recommend You Move Me.

So a bit of a good news/bad news story on these guys. I will say the initial sales process was pretty good. Matthew was quite responsive in setting up a time to inspect/quote and was good in getting packing boxes over.

On moving day, a small hiccup to start the day (They had the wrong starting address, so the start was delayed by an hour), but the crew was excellent, very personable, and professional. The move itself went quite well, including unpacking both the truck as well as a Pod that we'd had packed from a previous move.

I'd say they fell down a bit in the after-sales support. My move included a donation to Furniture Bank that was supposed to come with an income tax receipt. After several months of not receiving the receipt, I'm still following up with them. The person I was dealing with left and my issue wasn't transitioned to anyone. I'm now trying to deal directly with Furniture Bank.

On balance, I'd recommend... Sometimes you just need to fight for that last 10% (and two stars!)

Steven and his crew at You Move Me relocated our office in downtown Toronto. They were several hours faster than the initial estimate of 8 hours. They were all very friendly and everything was transported without damages.

The company moved a full house and the experience was great - the movers were friendly, trustworthy and honest. They were even great with my little son. It was a far better than usual moving experience.