Our dryer failed, and since we have a two year old and an infant and my husband was almost out of socks we needed to get someone out to fix it ASAP. I called first thing Monday morning and left a message. By the time I'd spoken to a second repair company (who couldn't come out until the next day), Vlad had called back. He came out immediately and spent the next two hours taking apart our dryer (which had apparently had a complete meltdown!) When he realised that instead of a quick fuse replacement it was going to require a new heating element, multiple fuses, and a blower, he gave us two quotes - $60 for the diagnostic service call and we'd have to get a new dryer, or $400 to fix it (and we'd end up with what was basically a new dryer!) Since we'd spend almost double that to replace it with a comparable model, we chose to have him do the repair. Phil needed to order one of the parts and anticipated it would arrive on Wednesday. He said that even if it came at 5 PM he'd come out that evening and fix it. The part arrived Tuesday afternoon and Phil came straight to our house to install it and get our dryer running again. At my request, he made a few maintenance suggestions that should help keep our dryer in excellent shape for a long time to come, and he wiped down what had been a fairly dirty machine so it looks brand new, we are very happy with Abc and their service.
- Approximate cost of services:
- $420.00