AGM Renovations

UPDATE:
Our roof repair started off well, but Im disappointed to report that our new gutter is still missing a downspout, part of the old downspout has not been removed and some materials/junk are still sitting in our yard.

The project was approaching completion, and with a day left, our project manager, Habib, promised us that he would return with the necessary supplies to complete the remaining work. Everything seemed to be going well and we trusted him. He began scheduling days and times, telling us that he would be here, but then would not show up or even call. Time after time we were left waiting. We never expected this type of conduct from an AGM representative. Part of the reason we chose AGM, was to avoid situations like this.
Weve contacted AGM, explained the situation and are still waiting for a response.
To be clear, we would give Alfonso and his crew 5 stars if we could. We had no problems with the team that performed the actual work. The issue is solely with project management.
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Our roof was in need of repair and after much research we decided to go with AGM. Alfonso's crew was phenomenal. They showed up early in the mornings, worked tirelessly in all kinds of weather (daytime heat or rain), into the evening, and cleaned up before they left every day. They all care about the work they are doing and their attention to detail was impressive. Many thanks to Alfonso and every member of the crew that worked on repairing our roof.