Aurum

Very professional. Showed up with the tools needed and did the job quickly when they said they would do it.

Quality and professional.

Thoroughly cleaned and hosed out gutters of rotting leaves. Very satisfied. Recommended them to my neighbor

Tech did a great job cleaning out very dirty gutters. Arrived at the house at agreed upon time and was very professional.

I booked an eavestroughs cleaning appointment with this Company for the 19th of May. No one showed up on that date. The next evening, we received a call from the scheduler saying that no one came on the arranged date because we did not confirm the night before when they called. We were out so I asked why they didn’t leave a message so I could call and confirm in the morning and I got an absurd rude response saying that they don’t leave messages as they can’t handle the volume!? I then rescheduled for the next business day (May 24) hoping we were settled. But, no one showed up AGAIN. The next day, I got a call from the team mid-day saying they were passing the job off to another team who would be there by 4 pm. No one showed up. The scheduler called me again the next morning at which point I informed him that I no longer wanted their service and I was cancelling the job. He was incredibly rude, raised his voice and talked over me continually, arguing with me but I held my ground and reiterated that I did not want the service. I was very clear. The next day (May 26th), a van pulled into my driveway and a husband and wife team proceeded to set up for work. I asked them who they were and when they indicated that it was Gold Standard, I told them that the job was cancelled. They left right away. No work was performed and I find it unbelievably ironic that there was no call the night before asking us to confirm their arrival! They ignored my clear instructions to not send a team out.

The worst part of the experience came when they started calling me asking for payment for the services at my house on May 26th. I have never experienced such rude, aggressive and harassing phone calls in my life. I have had 4 calls asking for payment. Each time I tell my story and ask that they update their files to reflect the information and each time, I have had agreement (or so I thought) that the bill should not have been issued and the file is closed. I will note also that these calls were very disturbing to me – I felt threatened and had even considered calling police as their behavior was so aggressive. I told them that I felt threatened and they simply just didn’t care. In any event, I thought the issue was closed after all those awful calls, but just received a written notice sent by mail informing me that I haven’t paid and that I have one more chance to pay and then they will send the matter to their collection agency.

The simple fact that they are threatening to send me to collections after the services were not performed and the number of calls I have made on this is very disappointing. As a consumer I feel extremely threatened and offended by their behavior. It is not acceptable to be treated this aggressively by a business and then threatened to send to collections, when they themselves did not do the work.

My next step is to file a complaint with the Better Business Bureau as I am not willing to subject myself to the aggressive behavior of the company staff.

This is the most frustrating service that i have experienced in my whole life. They ruined my windows and door for a crappy caulking job. I went to work and let them do the job but when i saw thier the next morning. I was so shock with the kind of job they do. All messy and unacceptable. If I can only upload the picture of what they done. I will call them and let them do the job again. So they scheduled to do the job again. So far they fixed the problem but not to the professional level. They clean my windows and Im satisfied with it but the guy who did the job was asking for payment. So i contacted the office and I told them that I already paid the service. Again, lack of cooperation between these people.

They did not clean all areas as per agreed. They left my house with damages. Near impossible to contact anyone at the number we were given. When they were re-scheduled for an early appt to come back to correct/fix the issues they sent a text that they would be there between 10am to 1pm - at 3:50pm I finally got thru to someone who had no customer service skills what so ever. Yes, I'll admit I was upset when I called but he was just plain rude. Kept saying "Don't worry, we'll take of you". At this point we had no trust in their abilities at all.

The service was great to get the business. Had someone come out the next day. The man that did the job was very nice and very personable. The attention to detail was not there.
The worst thing about this service was the attack dogs for payment immediately. It was the next morning and I had not gone to see the site. They called in the morning and asked, we agreed to talk after 2pm. They called at 12:30, They called at 1:30. The calls were endless and annoying. I asked if they could send me an invoice and they were VERY RUDE !!!!!
I left their calls for the day and finally paid within 48 hours and they were still cold and rude.
Honestly .... $1400 for 4 hours of work, that they probably pay the guy $20 an hour max.
I find this company very much a cash grab that does not care about service or reputation.

I called this company and they were able to come out next day which was great! They were able to do the work while I was at work so I didn't need to take time off. I came home to sparkling windows and I from what I can see clean gutters as well! Will definitely be using this service in the future!

Sky and Victoria from Gold Standard certainly raised the bar from Gold Standard to Platium!!!!! The windows look terrific and they were courteous, accommodating, good natured. Didn't know what to expect when I picked them out of a huge list of window washing companies and individuals on KiJiJi. My husband and I are so delighted since we're past our prime and make a point of not getting on ladders. We'll be calling them again and asking for the Sky and Victoria team.