Aurum

Do yourself a favor - save yourself from aggravation and stay away from these people.

Aurum has been cleaning my windows for a number of years, doing an acceptable job. This year they called me and offered to clean eaves troughs for $80. Told me that I didn't need to be home, which is perfectly normal.

On the day when they were supposed to come, I came home, looked out of the window and the gutters were just as dirty as before. I went up on the roof - everywhere I could see, the gutters were dirty.

Yet, the next day I get an email from them asking to rate their service. I called them up, told them that I saw no signs of the job being done. Without questions they agreed to come back and redo it. We set up another day, I come home that day and again, nothing is done, but the next day I get an email asking to rate the service again.

I called them again, spoke to the guy named Brian, explained what happened. Emailed him the pictures and even offered to pay for the service they were yet to deliver (on purpose, what the heck, 80 bucks is not too much for a social experiment!) Immediately saw the credit card being charged, even before I could hit the Send button on the email with the pictures. The next day I get a phone call from Brian saying that yes, the job wasn't done properly and that they would come again. Again, we set the date, I come home that day and again nothing is done. I sent the pictures to Brian again and asked for a refund. Got a call from another guy named Joseph the next day, who told me that they couldn't do a refund, but would come again.

So they come again (this time they did come), but only clean one gutter that is visible from the 2nd floor window. The rest of them are as dirty as they've always been! The pictures show the gutters that have been "cleaned" 4 times!

So I called them again the next day, Brian answered the phone. I demanded the money back and threatened to post the images online. His response was "Whatever you say".

Will be filing a Better Business Bureau complaint against them.