Aurum

I scheduled interior and exterior window cleaning with this company and they did not end up completing the service nor did they bother to make an effort to retain my business by rescheduling. The day of the scheduled cleaning, they showed up and barely started the work at which point it began to rain. I was told that if it continued to rain, they would not be able to complete the cleaning. They waited for about 10 minutes to see if the rain would stop but it didn't so they left. Rain was not in the forecast for that day so we were all caught off guard; however, the efficient thing to do would have been to work on the inside windows while waiting for the rain to let up. About 15 minutes after they left, the rain stopped and it was nice for the rest of the day. I was told to contact Aurum's main number to reschedule, which I did, and was told by someone who did not really seem to know what to do, that he would have someone get back to me. I have never heard back from anyone. All of this being said, I was very unimpressed with how they operate. Clearly franchise companies like this one are not very skilled in dealing with their clients efficiently and communicatively. I have since contacted another company to have my windows cleaned.