Unreliable, unfriendly, poor quality work
Arranged to have our windows cleaned. It is unclear whether the cleaners actually showed up to our property. We were home on the day of the cleaning but they never checked in nor did not see them cleaning our windows. Despite this the company called harassing us for payment while refusing to answer our questions about whether anyone showed up or to listen to our side of the story. In fact, the reception staff were very rude on the phone, threatening us with the collection agency if we did not pay. If the workers did clean the windows they did not do a good job. Stay away from Gold Standard!
- Approximate cost of services:
- $200.00
- Company Response
Hello,
First and foremost thank you for your review, we here at Gold Standard value all of our customers feedback. Gold Standard has a 100% guaranteed policy of satisfaction whereby if you are not completely satisfied with our service, and you give us a call within 72 hours, we will be more than happy to re-clean it. We do apologize if you felt as if our reception staff was rude, and I can assure you this will be investigated internally, however we would love another opportunity to show you how good we really are. Feel free to give us a call at 1-800-749-0532 and we would be more than happy to chat!