Hardscapes Interlock Design

We had contacted three landscaping companies for a quote for our backyard. We previously had an old, falling apart, raised deck. Eddie came to give us the estimate. He was very polite and professional. He informed us that Peter and his team would be able to remove the old deck, and install a new interlocked patio for us. They were the only ones that were willing to design our steps out the way we wanted. After a few delays due to the weather, Eddie informed me they would start on the Saturday to remove the old deck, then start the patio on the Monday, finishing on the Wednesday which they held true to their word. On the Monday they arrived and began laying down the base. They dug and laid down a deeper base than expected. Our backyard was slanted to one side so much so, that Peter informed me they had to install a retaining wall as oppose to just laying the stones making the patio look unlevel. After building the base and retaining wall they worked on our steps. We love our steps! Peter and his team work very hard and are very courteous. When the work was almost completed, I had noticed we had a crack in our foundation, unrelated to Peter and his team. Peter had informed us that once we fixed our foundation he would send someone back to tamp and re-lay the exposed area. What commitment to their work! They made our backyard look 1000 times nicer than what it looked like with the old deck. We are extremely happy with Hardscapes and we would not hesitate to use them again. We highly recommend them.

Update:
fall 2014: our foundation crack was fixed, and we called Eddie and he stated that they'd come back in 2015 to let the soil sit for a few months.

2015: we contacted Eddie multiple times from spring to summer to fall, and he kept putting off the return to fix our interlocking stating he needed a picture (which we provided).. and finally he stated they were too busy telling us to contact him spring of 2016 and that they'll come out to fix the interlocking before it gets busy

2016: contacted Eddie many times, and there were excuses from, he needed a picture (done), to he had to talk to peter (he forgot the next time we called), and then he said that peter was away at a conference.. finally, now we can't even get through to him, with no response from him.

hence, we are left with an unfinished part of the interlocking. We had paid an additional $1000 for them to remove our deck and the awning. The deck concrete posts are still in our backyard, and there are pieces of the awning still stuck to the exterior wall of our house. which Peter had promised that they would remove and fix when they came back to relay the interlocking.

Did not get done. Would not recommend this company. Their did not live up to their promises nor their "guarantee".