- Approximate cost of services:
- $0.00
- Company Response
Thank you very much
Thank you very much
Dear Mr.Serge
As I noted in our conversation, sometimes you are facing such situation as with this window in you house.
It happens if the wall of the house is not strait (vertical) or original window was not installed according to the level and because of this the existing jambs surrounding the window is also not in the level.
In such case you do not have an ideal way to install new window.
Either you are going to install window according to the level and then you will have a gap between the new window and existing jamb or you will install window adjusting it to existing jumb but then the window will not be in the level.
We installed you window with adjustment to the jumb because othervise with such big size of the window you would have quite big and visible gap between the window frame and jamb inside you house.
You accepted the job, did not express any complains, paid it in full and everything was looking good.
In 5 days you call us with request to come back and reinstall you window according to vertical level even so, as I explain you by phone in such case you will have a quite big gap between window and jamb.
You agreed with this.
You agreed to pay for this re-installation job and I gave you the largest discount I could.
I organized the job to be done immediately at the same day and it was finished this evening.
I am sorry that you are not fully satisfied but onesmore in some cases , like yours, it is no ideal decision to install the window.
Either it will be not in the level or you will have a gap between window and existing jamb.
Any way, thank you for you review, it is very helpful and will help us in the future to avoid such situations explaining to customer in advance very carefully and in details both choices he has to install such window.
Boris Rozin
Owner - General Manager
Thank you very much
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