Shed Solutions

Fences & Gates
Calgary AB T2C 1J3
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HomeStars  >  Gazebos & Sheds in Calgary  >  Shed Solutions  >  Overall a Great Product and Experience with Shed Solutions
Private User
Private User
Private User reviews Red Deer, AB
10/10

Overall a Great Product and Experience with Shed Solutions

Shed Solutions installed a very attractive and well-made shed for me last week. It seems very well built and will last for many years to come.

The installers of our shed were fantastic. Very quick, friendly, polite and truly seemed to take pride in their work. These men are a definite asset to the Shed Solutions team.

There was a small communication mix-up between myself and their salesperson, Caitlin, regarding a detail about the shed, but Marty (the owner) took the time to make everything right. Both Caitlin and Marty were very pleasant to deal with and were very prompt with responding to emails, questions, concerns, etc.

I would happily recommend Shed Solutions to anyone looking to install a custom, well-made shed. You are in good hands with this company. Thank you Shed Solutions!

Approximate cost of services:
$4,300.00
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HockeyFan
Private User
1 review Red Deer, AB
1/10

Disappointed

I can not express how excited I was to order my shed and finally get it installed. Sadly, my excitement came to a crashing halt before the shed was even completed.

Basically, there was a misunderstanding on what exactly I had ordered based on some confusing back and forth emails with Caitlin. I paid more for something I didn't even want!

The 2 men installing the shed (who were wonderful by the way) suggested I call Caitlin before they proceeded further. As soon as she answered the phone, her demeanor changed once she realized who was calling (I guess people only call when there's a problem on installation day). I explained to her what was going on.

Instead of showing any sort of empathy towards the situation. I was told that "this has never happened to us before", "you signed the contract", etc.

The real kicker was the two options she (after speaking with Marty, I presume) offered me. Option 1: Let the guys finish up the job as is or Option 2: Spend an additional $600+ dollars to have them correct the issue (and, of course, I was told that this would take weeks to schedule in).

The shed is very nice. It seems to be well built. The 2 guys building the shed were very friendly and nice to chat with. These 2 men installing the shed showed more professionalism and empathy than Caitlin and others at the main office even came close to showing! The 2 installers seemed to really feel bad about the situation.

Caitlin, however, tried to make me feel stupid. I wasn't trying to cause problems. I wasn't even looking for some big discount. It would have been nice, sure, to offer to not charge me for the upgrade I did not really want. But honestly, to just hear her say "we are so sorry, but unfortunately......" or "I am so sorry to hear you are disappointed.....", etc. I got nothing close to this from them.

Sadly, I cannot recommend Shed Solutions. The product is nice, but there are a lot of other companies out there offering a similar product. Customer Service is horrible with this company. Everything is fine, until you encounter any sort of problem.

I can say that this experience was sort of like dining out at a nice restaurant and having a really bad server. Sadly, I cannot recommend Shed Solutions simply due to their lack of customer service. Check out comments on their facebook page (I am not the only one who's had issues with this company's customer service).

A company is nothing without good customer service.

Approximate cost of services:
$4,300.00