Very disappointed wasted my money
I wish I has read the bad reviews instead of just seeing the star ratings for this company. I called about 2 months in advanced to book this company I made sure they did deep cleans as I had specified our new home that we bought was in very bad shape. They previous owners had 5 dogs and did not care for the place. I was guaranteed they do deep cleans and they cleaned windows and would remove the carpet for us. To start off the carpets were removed as requested and the windows were done great minus the windows in the master bathroom that he must have not seen. The morning they were supposed to clean I get a phone call saying there is a lot of traffic due to an accident and they will get back to me when they could be there. I had to then call multiple times with no answer and left multiple messages as it was now coming into 1030am and still no one had shown up. I finally got a call back saying they were working on a team coming out. I then asked how many people and they said 3 ladies. So I then had to inquire about the carpet and window people I had booked as they clearly were not told to come to my place. She then had to call those guys and get them to come later on in the day. The crew finally arrived at my house at 1230pm and as they only work until 330pm they could not finish the job. They came back 2 days later to "finish" the job. I've basically had to reclean most items in my house. This company surface cleans things. I scrubbed the items that were still dirty and it came off fine with a little scrubbing. I have sent pictures to the company showing things that they have missed and I keep coming across new spots that weren't cleaned. I had to lend the ladies my step stool and ask them to do the the ceiling fans. They are not equipped to do deep cleans and with the amount of dust left on the walls and ceilings not eequipped to do much of a surface clean either. Extremely disappointed. They gave us $250 off for the trouble with having to come another day by it still cost over $1000 and other than windows and carpet it was money down the drain. They said they would use my photos as a training to to teach them how to deep clean. Even though I was told they knew how to deep clean. Please save your money and don't hire this company unless you just need a spot clean.
- Approximate cost of services:
- $1,100.00
- Company Response
We apologize for the late start to your clean as there was a 4 car, fatal accident that caused a major traffic jam. The office manager was continuously checking all alternative routes to get into Rockton. As soon as the accident was clear and the roads opened up, we sent our crew out and added an additional person to get the job done faster. We pride ourselves in the work we do, we are human and mistakes can be made under certain circumstances. As you have said, the urine soaked carpets were ripped up and the under padding scraped off the plywood floor. The girls who worked at your house are well trained for deep cleans and given the time restraints because of the ozone company coming the following day, we did the best we could given the mass amount of urine, faeces, and filth. We are saddened by your review as we came back in for a full day after the ozone company and we gave you a $250 courtesy credit. The office followed up with you and you were happy, only expressing minor complaints.