I have recently taken on more responsibility at work and as a result don't have as much time to spend cleaning my home. Now I am a very neat person as it is, so was looking for a cleaning company to come into my home and do just that, clean (not wipe things down but really clean). I emailed a few company's in the area, and decided to go with Maid of All Work because the initial communciation with them was clear and timely. They also cover the Burlington, Oakville and Milton area, so I had assumed that with high standards of living in these cities that this company would be used to having high standards of clean. The company told me it would take 3 hours to clean my home, which is what they did 3 hours and the 2 cleaning ladies said that it was plenty of time. I took pictures of what my house looked like after the clean and would not even consider the work done on my home to even "meet any standards of clean." Under my dining room table wasn't dusted, bathroom shower not even touched, top of fridge not touched, corners and edges of floors not swept, bathroom mirror not cleaned just to name a few. So I took pictures of my home and immediately sent them to Caroline the owner expressing my disatisfaction with the service. Caroline said that they would give me a free hour the next time I pay for at least another hour or 2. I would not pay another penny to that company after having already spent $140.00 to have a cleaning company clean a less than 1500sq ft home with 2 empty rooms in it and getting a less than satisfactory job done. After going back and forth with Carol a few times to rectify the situation, she insisted that I should pay to use their service again. I was finally offered a refund for 1 hours worth of work $45.00 which I accepted. Would not give another dime to a company to redo what should have been done properly the first time. Would not use or recommend this company again.
- Approximate cost of services:
- $140.00
- Company Response
Dear J:
We are surprised by your review, particularly after you had assured us that our customer service team had satisfied you. At Maid of All Work we strive for the utmost quality service and workmanship.
We have reviewed the correspondence we had with you and note that you accepted and seem pleased with our solution to send you a refund.
We had recommended more time to accomplish your housecleaning when you initially inquired about our services. We honoured your wishes and scheduled the reduced hours by your request. Although we had felt we needed more time, we mailed a monetary reimbursement of 35% of your total bill. I would welcome the opportunity to have a conversation with you. We would like to know what changed and left you unhappy.
We see from other reviews you wrote that day that there were other companies you were displeased with. All service industries benefit from feedback, whether it is positive or not. Once again, we would welcome clarification, because in order to improve we need to better understand where we fell short.