Troico

We hired Troico for the second time this year in 2016 to do a kitchen facelift project for us. We had a large addition / basement renovation done by this company in 2013 and it was nice to have an equally satisfactory experience for this small facelift. The work was done cheerfully and competently. After the final walk through there were only 4 actionable items to complete- one involved a flooring company supplying us with flooring that we felt was subpar from what they sold us. Wayne, the General Manager at Troico ensured that the flooring company came out to assess the situation and then followed up until they corrected the issue to our satisfaction. We appreciated them championing for us to get this done. The end result is just as good as the work they did for us back in 2013.

We went in to see the Troico showroom after a neighbour in our townhouse used them to renovate their kitchen. We were impressed with their process. Finding a Contractor that is fixed price is difficult and it’s a service that Troico offers. We were still curious about the process so we had them do design only first. We were so impressed with Kat the designer that worked with us. She helped us choose absolutely everything that we needed for the job. After we got the design completed the job was priced. It was 15K more than we wanted to spend – we ask Kat to help us reduce the costs by $7,500 to keep in our budget and she did. We were really overwhelmed with the entire process of having to move out of our house, but when construction started we were really happy to see that all the trades were so friendly and really knew what they were doing. Everyone was linked with an online system to give updates – which we received electronically. If we had questions they were answered fast through the system or our Project Manager. We love our main floor reno and all the work that Troico did. We are so happy with the outcome of it. We have parties now with 15-20 people and no longer feel cramped in the kitchen since the reno. When people come over they cannot believe our house. Thank you Troico for doing such a good job at our house.

I would never recommend this company to anyone - zero accountability. Owner is hostile and very aggressive. Still waiting for repairs to be complete. Can't meet timelines. It was the worst experience I have ever had with a company. Period.

We have hired this company for one of our client. Since day one it was difficulty to deal with them. One door was defiant and since December 2015 my client, an old couple, is still waiting after Troico to fix it. The owner is rude and has no sense of ownership. I will have to file a complaint to the BBB to try to resolve a very simple matter. So sad really.Hi Russ, please let me know when you are going to fux Rory's drywall. The client is quite upset rigjt niw. The soon the better. I need the day and time. I need to reply to her email asap.
Looking forward to hearing from you soon. Thanks Catherine

I had heard a lot of horror stories about renovations and contractors, so when it came down to renovating my home, I decided to take my time and checked out a lot of companies. I came across Troico and liked what I saw. The prices were very high, but I thought it would be worth having a fixed price contract to stay within budget and for the quality of work it boosts. But boy, was I wrong! Hiring Troico was a big mistake and dealing with the management was an utter nightmare. Superficially things look good but it didn't pay attention to details. In fact, I still had to deal with problems from their reno almost a year later. We made the mistake of hiring Troico - but you don't have to. Don't waste your time and money on Troico.

Last year we hired Troico to do a full home renovation on our main floor. The scope included kitchen, bathroom and living / dining room. We worked with their senior designer to get the floor plan that we wanted which included removing a large load bearing wall and opening up the entire main floor. We are in love with our new space, especially the kitchen. Their staff and trades did an amazing job - the quality is spoken about every time we entertain. Another important reason why we like Troico is their fixed pricing model allowed us to budget and get our financing prepared ahead of time and not stress about payments. All in all I would recommend anyone looking to do a renovation with Troico - especially the cabinetry - their quality is unsurpassed.

We design high end, custom cabinets. When it comes time to recommend cabinet manufacturers to our customers, we always recommend Troico. Their quality construction and attention to detail is second to none. From their production to installation, we are always happy with the final product. Thanks Troico for all the good work.

Thank you so much for the beautiful work in our home. We love our kitchen and the other refreshed spaces. It was a pleasure to work with such professional staff and trades people.