Peter and Zeke were punctual and very friendly. As another poster noted, there was still some dirt in the vents and debris around the vents after they finished. They offered to vacuum around the vents when I pointed it out, but I just did it myself. Also as noted by another poster, I was quite surprised when I was charged extra for an electric filter when I had been quoted a price for a "furnace cleaning". You would think if there was an extra charge for an electric filter they would ask if you have one when you book the service. The real problem, however, was that they did not bring a long enough vacuum hose even though I specifically spoke to Diane about the need for a long hose when I booked the service. Because the hose was not long enough they drove off our driveway and onto our property without consulting me. In doing so, they drove over our septic tank cover and broke it. My husband was able to fix it, but when I called the owner, Diane, she refused to apologize and insisted it was not their fault. She said that their truck is difficult to maneuver and that in the winter they drive over things like "trees and bikes" all the time. She refused to offer any compensation or discount for the damage to our property. I would never hire this company again.
- Approximate cost of services:
- $506.00