Arrived on time, seemed to take a long time to load their truck considering we had packed 95% of the items we were moving and even longer to unload however this was my 1st experience with movers so perhaps I was expecting too much. Did not ask if they should take off their shoes in my home just walked on my carpet, thought they would of have booties. Once we arrived at the new location and I told them shoes would be unacceptable on the new carpet & they did not have enough drop sheets to make it all the way upstairs though they removed their shoes here without complaint. Then on their way out proceeded to show my husband their online App that he could give them a review on, filled it out himself and gave himself 5 stars which I found unprofessional
- Approximate cost of services:
- $12,000.00
- Company Response
Thank you for your feedback, and we are very thankful for your business. This feedback helps us to improve our service. Sometimes, the labour time (disassembling / packing / loading / unloading, reassembling, unpacking, moving the furniture around the house) takes longer than expected, but our crew tried to work carefully with the furniture and boxes, maneuvering them in two residences. Also the driving time needs to be taken into account. As to the online review, one of the mover just typed their names (due to difficult spelling) in the text of the review, not having in mind at all to put a review himself. We apoligize, they shouldn't do it. We always strive to provide the best possible service to our clients, and we will work hard to improve it every day!