moving from Mississauga to Cambridge, On
This move was a disaster. I went on the internet and picked Smart Movers because Tina assured me that they would do an excellent job. I advised Tina of our home capacity and she said that they had a truck that could accommodate everything. I told her specifically that we had to be out by 5:00 that day. After the truck was half full we were told that everything would not all fit. We had to acquire another truck in a hurry. Then they would not unload all of our stuff at the new house unless we paid them first. Also would not compensate us for the other truck, even though they could not have gotten one on time. Think twice before using this moving company. In retrospect people have told me that reputable companies will come out and take a look and let you know if they can do the
move. Fortunately I think that this will be our last move.
- Approximate cost of services:
- $950.00
- Company Response
After careful review, taking into account that of our terms and conditions we wish to provide you with a resolution: We're told that the client had 3 bedroom house which was not fully furnished. We sent large 30ft truck (which is the biggest straight stuck that legal in Ontario according to Vehicles Regulations). When we came the movers saw fully furnished 4 bedroom house. So the information that the client provided to us was incorrect. We do a lot of on-site estimates when we see that the clients have a lot of stuff or by their requests. The movers offered to the client second truck or 2 trips. Client refused our offer and decided to rent another truck, to which we do not have any responsibility and cannot compensate all expenses to it. Originally the move was scheduled at 10 am, but in a couple days the client changed at a later time because of the keys of new house. Movers came on-time. The crew assigned to your move is professional and well versed in the moving industry. There were no damages to any of your personal effect. Moving was done efficiently and professionally.
We are terribly sorry you felt our services did not meet your expectations however all measures were taken to provide you a professional moving experience.