I recently purchased a sofa and two chairs. When the furniture was delivered I was very upset as the chairs did not suit the room at all. When I spoke to Vish, he immediately understood my disappointment and worked with me to resolve the situation to both our satisfactions. Vish went above and beyond to ensure that I was happy with my purchase.
- Approximate cost of services:
- $6,000.00
- Company Response
Thanks Margie for your kind review. Selecting custom-furniture isn't always as easy as people think. There's so many options to consider like style, colour and scale-of-furniture, best suited for the room. In your case you even took fabrics home and carefully considered all options and still the end result of the chair fabric you selected didn't meet your expectations, although you were thrilled with your sofa purchase! I know we made an exception and returned your custom chairs and gave you the opportunity to select 2 new custom chairs--an exception that we were happy to make to ensure you our client was 100% satisfied. We do look forward to your continued patronage.