In the summer of 2017 Zen completed a turfing job in about 2/3 of my backyard very much to my satisfaction. (see my review of that job). The other third was given new sod. It didn't long to realize with two large dogs the sod was not going to stay nice so we contracted Zen to turf the rest of the yard for the spring of 2018. It turned out they could not source enough matching turf to the existing job and we had to choose either a shorter or longer blade to complete the new section. We chose the longer blade. When the job was done the matching of the two different lengths did not look good plus the installers had difficulty with matching seams properly. Neither Zen nor I was happy with the finished results. They promised they would make it right and they did. They pulled up all the turf in the entire back yard and re-turfed it all in the longer blade product. Needless to say this was a costly fix but Zen only charged the amount they had originally quoted. The finished result is absolutely beautiful and we are very happy with it and the excellent customer service we received.
- Approximate cost of services:
- $20,000.00
- Company Response
Hi Lise,
We are beyond happy that we were able to complete and remedy this for you. Turf is one of the lowest maintenance landscaping options for groundcover, and also one of the most expensive. Being so, we believe it must be to the highest quality and installation standards and leave the customer feeling all warm and fuzzy. It also helps that we work with an amazing subcontractor (Tuffturf Canada) that stand behind their material and install, who worked diligently with us to leave you with those warm and fuzzy feelings. Hope you fill up all that saved maintenance time with family, friends, and all things wonderful! Call us anytime for your next project.
Sincerely,
Zen Team