Weather Pro Windows And Doors

This is the second project where I've used this company. First time the experience was so positive, that we decided to use them again. The quality of the product is superior and the installation process is very smoothly done.
Mike , the sales rep. has been wonderful to work with and very helpful when deciding window type, colors, etc. Installer Andrew and his crew did a great job.thank Weather Pro , will definitely recommend you

Igor and his installer Konstantine were great. Our bay window is huge and the guys were very professional and thorough. The windows are great the install is top notch and the price could not be beat.

After a few quotes and interviews with other companies sales we decided to go with Weather Pro.
Ihor was our sales man.
He really took the time to explained everything to both my wife and myself, and my wife have tons of questions. We were very comfortable with Ihor and that's one of the reason we went with Weather Pro. The installation crew, amazing! The reviews from homestars didn't disappoint at all!
Weather Pro did a great job with the entire windows .The crew was punctual all the time, nice and polite .All flooring was protected and the guys were clean up their work at the end of the day. Pricing was very competitive and estimates were detailed. The installation went smoothly despite the cold weather.

I doubted to sign a contract with a Weather pro or with another company, but I decided to go with a Weather Pro Windows and did not regret.The job was completed on time as promised. All the calls that I addressed to the Weather Pro Windows were answered. Thanks to Installers Greg and Vitali, they did awesome job.

Hello Weather pro, will say thanks for your team, they just doing great job, installation and product are excellent. Just want to describe: fast, clean, professional, efficient . I love it ! Thanks again , who have been involved. Will definitely recommend Weather pro to my friends and relatives

Sales man was great, installation was great, price was great. I would have given this company a 10/10. But I can’t even get a proper receipt for my taxes. I have been very patient and following up with Weather Pro at least 1-2 every week. The job was completed over 5 weeks ago! They got my $$ and now I’m getting the worst service for this very simple request.

From the moment Andre and his crew showed up they were professional. They took care when working inside with sheets covering furniture and flooring. I am extremely picky on workmanship and Andre certainly delivered. As with anything minor things come up that are not a big deal especially when dealing with stucco. These guys worked very hard from the moment they arrived on scene. Would highly recommend Andre and his crew. Keith the sales rep was also great to deal with. I can’t count how many times I had to call him with questions about our order or things I needed answered. He took the time to answer everything and was very helpful. Will definitely be using them to replace my back door in the future. Lastly, had zero issues offering these guys coffee or water as appreciation for the hard work in the cold all day.

We are totally impressed with the windows and door put in our house last week. The house become wormer next hour the windows and door were in, we had to turn the furnace down. When in November? Fantastic... The quality and care of the installation are outstanding. Sasha is a "master" Installer very thorough and meticulous in his workmanship. All of them Installer Sasha his assistant Vitalii and their Regional Manager Elena make very professional and trustworthy team.

Decided to change two doors in my house in Winnipeg and choose Weather pro to do that for me. They promised me to make it fast before I leaved to USA to see my relatives. They kept promises and the install doors within five weeks. Other companies gave me 7-8 weeks. I am pretty happy with the quality of the job and workmanship.
Thanks to salerep Vlad and installers.
Samantha

Had a set of 3 double-hung windows and a double French/garden door installed in our home this year.

Product:
No complaints about the windows, they were well built and everything worked properly. The door set was another story. It is a custom French double door set where the left side opens and the right side is a garden door/screen that cranks open. We had a something similar at an old townhouse but it was built as a single unit. The one from Weather Pro was just two separate doors installed side-by-side. It didn't look as good and I don't think it's as secure either. They also clearly used a window crank for the garden door and the install team just sealed the space in between with silicone (see picture).

Service:
I called weather Pro multiple times about the ugly door crank and some minor sloppiness in my install. The salesman (Joe) and the office staff never did call me back, but I eventually got a call from the installation contractor. He was good about coming over right away, but I really got the impression Weather Pro just told him to deal with it to make us go away. At no point did they really respond about the handle, so the contractor added a piece of white aluminum to cover the open side, and I ended up adding a cover-up strip to the space between the doors myself.

Conclusion:
Weather Pro outsources their manufacturing to an Ontario company and don't seem to have the willingness or control to make changes when something is wrong with that product. I would recommend making sure your product is manufactured locally, or at least by the same company who sells it to you, and can't really suggest using Weather Pro.

UPDATE: FEBRUARY 2019 TO PRESENT (AUGUST 2019)
I am so frustrated trying to get a simple service request completed that I feel the need to update this review. Like other users I am finding the support and service from this company to be practically non-existent. Below is an excerpt of the last message I sent them.

- First the triangular tabs the one of the windows window tabs broke when sliding it up.
- Then the garden door was sticking so bad that the handle just broke right off when I tried to open it
- I tried twice to send a service request through the WeatherPro website and received no response
- I called a couple times and finally spoke to Nina. She asked me to forward the pictures of the issue so she could follow up, which I did, then heard nothing.
- I continued to follow up by email but heard nothing so I just started calling every few days. I have been doing that since April. Each time I was told that they were following up with the contractor and then hear nothing.
- Finally Nina just gave me the contractor’s number so I left him a couple voicemails but received no response.
- I continued calling every few days and also called the contractor before each call just to see if he would answer. He once pocket dialed me and left a 2 minute voicemail of static, but other than that has never answered or returned a phone call.
- I have asked to speak to a manager about the lack of response at least 4 times. Each time the CSR said they would look into it and twice said they were “putting my message on their desk right now.” Not once has a manager called me back.
- In total I have sent 5-10 emails and I’ve lost track of how many times I’ve called. Once, on July 25th, almost 5 MONTHS after my original service request, Timor managed to reach their installer contractor and offered me a service time the following morning. It was too short notice for my wife and I to get off work. I asked him to send me some alternative dates in August. It’s been 2 weeks and I haven’t heard back. When I called a couple times this week I got somebody else and it was like starting from square one. She even asked me for my phone number again after pulling up my file (????).

As a small aside, I chose Weather Pro over a Calgary-based company. My parents recently bought one of that company's windows from a re-sale store in Calgary and when they needed a part that company provided it for free within a week. They were not even customers and they got prompt courteous service. I spent over $5000 on this install and nobody calls me back.

UPDATED CONCLUSION: at this point I wouldn't recommend this company to anyone and I encourage anyone reading this to go with a more reputable local supplier.