I am a veteran who lives in Saskatoon. They have failed to install and deliver my windows and doors in a timely manner. Also, they were very rude to my girlfriend on the phone and refuse to return my deposit. Please do not conduct business with these people.
- Approximate cost of services:
- $1,900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Sir. First let me say thank you for your service. However, what you are claiming in your review is entirely false.
A/. We were unable to install your windows on Monday Oct 2nd as planned, due to weather conditions. Namely heavy rain, and gusting winds. Both of which, I sure you would agree, are safety hazards, especially when working outside with large, flat objects that essentially act like sails. You were informed of this, and you initially agreed to allow us to reschedule.
B/. We have attempted to contact you on numerous occasions. Our office has tried multiple times each day since Monday. In addition, I myself have left you three messages.
C/. As far as refunding your deposit, this will not happen. You ordered product that is custom built for your home. It is non-returnable. This is clearly stated on your contract. We cannot cancel this order, and you are liable for payment in full on this contract.
D/. As far as being rude to your girlfriend, If in fact this actually was the case, then you have my appologies. However, please understand that our representative tells a much different story.In closing, I ask you to do the right thing, return our calls, and let us do what you initially contracted us to do.