Update: Dr. Rooter is now on the CONSUMER BEWARE list.
They have refused to respond to any of our attempts to contact them and they have ignored the Consumer Protection Agency.
We have had an absolutely horrible experience with Dr. Rooter. We have a signed contract stating they would install a sump pump, a back water valve and look after city plumbing permits. Only after we paid in full did we realize that they didn’t fulfill the work detailed in the contract. They even provided us with a detailed receipt and city rebate form for the sump pump they didn’t install! (See photograph attached of the sump pump pit missing the sump pump). We wanted to withhold payment according to the consumer protection act but the owner threatened to dump waste on our property. They have been extremely unprofessional. We also used them to underpin our basement and they failed part of the city inspections and left our permit open. They took months to complete a small underpinning job and we never knew when workers would be showing up. They will not respond to our calls despite our many attempts to contact them. We would not recommend this company to anyone.
- Approximate cost of services:
- $35,000.00
- Company Response
Hello. We did your job in the fastest manner possible. We are apologizing for any delays that happened due to the nature of your job. We are more than happy to assist you, just call our office any time at 416 455 5554.
Dr Rooter