The technician arrived promptly after a call to the company, so that was good. Then he said that it would be $250 to to a "full" service on the fridge, and until that was done he couldn't tell us what was wrong.
After 10 minutes he said that it was the inverter board but couldn't tell us how much that would be. I watched a YouTube video about how to diagnose these things and he didn't test the signal coming from the motherboard and he didn't test the compressor (even after I asked him to do so). So basically he "smelled" the inverter and decided that was the problem.
Next he phoned back to say that the inverter board would be $650!!!! I called another, highly rated, repair shop and they quoted less than $200 for the same part. I could order it online for $350.
And the tech said that if after replacing the inverter board, that the compressor was shot, that would be another wait and a new technician would have to come out and do that work.
It's clear that this company will try to suck you in for a little bit at a time until you've spent as much as a replacement would cost. They certainly didn't do the job that was paid for and evaded most of my questions.
Avoid these scoundrels!
- Approximate cost of services:
- $245.00
- Company Response
We want to apologize for your situation and any and all inconveniences caused. This is not the way we like to do business, nor should it be a reflection of our company. If you'd like, you can reach out to our customer service team to discuss your situation and to reach a resolution.