My sub zero fridge was leaking & I called quick fix appliances as it had advertised same day excellent service ,by finding the company from the Internet.I called on August 25,2015at around 12pm & was told they will charge $80 for diagnostics & if I wish to proceed they will adjust the
amount in parts & labour.The
technician came within 2 hours of my call & in 5 mins of looking at the fridge told me that left side compressor for freezer is hot & low on gas & needs to be refilled& since it's a
sub zero fridge it is sealed & they have to run a separate copper line to refill the gas & have to order parts from the company & it will take 3-5 business days & it will cost $690 plus HST.A 50% deposit was required to order the parts & balance payment at the time of fixing also 5% extra will be charged if paying by credit card & they prefer cash.I gave $350 & he told me the technician will call me before coming.
Surprisingly the technician came the next day & he just filled
an inch of R22 gas from tube in 5 minutes& no copper line orany other part was installed as claimed by them while givinthe estimate & took the balance amount & left saying all is ok.
The next day the water was still leaking & I called the number given in the invoice & came to know it's a booking number & they gave me customer service number which I am calling since August 27,2015 without anyone taking the responsibility to resolve the issue.Unitially the customer service picked up my phone & just listened to my issue & said they have forwarded the issue to the manager & she will call back which she never did.After calling numerous times finally I got hold of Kareena & she said she is looking into the problem & arranging a part or seal of the freezer & finally the technician came on September 5th,2015 to install gasket & he said the problem is finally fixed & it will not leak anymore.
The next day when I checked the water was still leaking & I called the customer service & as usual got answering machine & have left 100 messages and also have emailed them numerous times but nobody is calling back or answering the email.And when finally got hold of Kareena she told me that we have to replace the old compressor with a new one as the filling of gas did not do the job.So now they wanted more $900 from me to do it without any assurance that the problem will be fixed or not.
The company like quick fix appliances which is offering the repair services in GTA,Hamilton,Waterloo!Kitchener Etc have inefficient technicians who do not know how to repair the appliances but are excellent in fleecing innocent customers of their hard earned money & how to take out the maximum money from the customers without fixing the fault.The company should be accounted for and shut down for its fraudulent style of working &fleecing innocent & trustingcustomers
The company is a total NO.once they take the money from the customer they don't reply back.Athe company is just to fleece innocent customers of their hard earned money and is a definite NO for any sort of reliable work.
- Approximate cost of services:
- $800.00
- Company Response
Thank you for your review and letting us know about your experience with QuickFix. We have bought the company out and purchased the QuickFix website. We are so sorry for the experience you had with QuickFix. We are pleased to let you know it is under new management. Our customer service is what sets us apart. Our company strives to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We invite you to experience the quality of service we stand behind.