STAY AWAY! Look at yelp google BBB reviews
This letter was sent after a visit at the end of MAY. 5 attempts total to get a return visit after a maintenance call "fix" lasted two days.... $ 300+ later - I got no call and no assistance.
Further to my telephone call today, Friday, Thursday and Wednesday. I would like to resolve our outstanding defective repair of our Dishwasher.
The initial repair was scheduled for May 15th 2015. The visit was quoted at $80.00 for an initial inspection. Once this was completed I was quoted $650.00 for the repair. After a brief consideration I informed the technician that due to the age of the machine, I would just replace the unit.
He haggled and offered to complete the repair with minimal parts for $270.00 + tax. Initially I also declined, but then agreed. The repair was to fix Drain / Fill light error, PC charge and Rinse aid. Sceptical that the work would reduce from $650.00 to $300.00 I asked for and received a warranty on the completed work.
The repair on the 15th enabled the machine to operate for 2 days. I e-mailed the main address two times after it the stopped working again. After no response to the e-mails, my assistant called and was advised that She must e mail a request for repairs.... My assistante stated that 2 e-mails had been sent, and this was verified. I was then asked to sign a warrenty document, or no return could be scheduled. Once completed the repair was scheduled for May 29th.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review and letting us know about your experience with QuickFix. We have bought the company out and purchased the QuickFix website. We are so sorry for the experience you had with QuickFix. We are pleased to let you know it is under new management. Our customer service is what sets us apart. Our company strives to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We invite you to experience the quality of service we stand behind.