I had an error code on my 8 year old Miele dishwasher. Despite QuickFix advertising "same day" service, it was not. When he did come, the repair man diagnosed a hole in a hose under the dishwasher, but told me repeatedly that he didn't know what caused the leak and so he phoned someone to ask. This did not give me much confidence in his knowledge or skills. A week later he came back with the part, replaced the hose, and discovered a leak in the seal for both the circulation pump and the drain pump. (Is it likely the hose and two pumps all went at the same time, or did something he did cause the seals to fail?) By this time I'd already spent several hundred dollars on diagnosis and replacing the hose, and it would be as much to replace the two pumps as to buy a new Miele dishwasher. (The salesman was shocked that mine had so many problems at 8 years, saying Miele often lasts for 20 or more years.) Moreover, the next day we discovered the repairman had broken the bottle for the soap dispenser in the sink, which will cost us another $70 to replace.
- Approximate cost of services:
- $300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your review and letting us know about your experience with QuickFix. We have bought the company out and purchased the QuickFix website. We are so sorry for the experience you had with QuickFix. We are pleased to let you know it is under new management. Our customer service is what sets us apart. Our company strives to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We invite you to experience the quality of service we stand behind.