Quick Fix Appliances

I write "repair" in quotes because after two attempts they didn't repair my dryer.

On December 11, 2014 I was in contact with your company by email and telephone regarding my dryer that needed repair. Your web site stated that it was $80 for a service call to provide an estimate which would be waived if I went ahead with repair. Over the phone your receptionist stated that the fee was $90. When I pointed out that your site stated $80, she then said I would be charged $80 since that was what is stated on the web site, and you would honour that, however, it would be free if I chose repair.

On December 12, 2014 a repairman from QuickFix Appliances attended my home to fix my 3-yr-old Maytag dryer. It was making a loud squealing noise with a burning smell. The repairman was in my home for just under an hour and he stated he could fix it right away, he had the part he needed with him and that it would cost $235.00. I thought this was a large sum and asked him if this was including the service charge of $80. He stated no it did not as it was waived if I chose repair. I then agreed to the sum as we needed a working dryer. I was charged a total of $235.00 (the breakdown of the bill states as follows: $25 for the part, $30 for tax, $180 for labour). I thought this was overpriced but paid the amount by debit card. The dryer appeared to be working. Before the repairman left, he stated that the work was guaranteed for three months, that if it had any problems again within that time, it would be fixed free of charge and he placed a company sticker on my dryer.

On December 22, 2014 the same problem with my dryer returned. It was squealing again with a burning smell. I called QuickFix again and was told a technician would come to my home the next day. I was unable to be home during the hours the technician was going to attend so my childrens' father (who was made aware of the problem) was here in my place. He stated that the technician came to my home and said it did not need repair, did no work and charged another $90.40, which was paid again by debit card. When I returned home and was made aware of this, I was not happy. The dryer was temporarily not making the noise or smell but the work was guaranteed so there should have been no additional charge.

Over the next few days the problem returned intermittently, then continued steadily on December 28, 2014. I called QuickFix again and had the receptionist listen to the loud, squealing dryer over the phone. She stated she could hear the dryer squealing. I said that the dryer was still not repaired and that the problem would come and go and now it was continuous. I stated that since the problem was not fixed yet and the work was guaranteed for three months that they should fix it and reimburse me for the $90.40. She agreed and said that I would be reimbursed the second charge and that the technician would call me to come fix the dryer. I also took a time-stamped video of the dryer.

On December 30, 2014 (2 days later) I still had not heard from the technician so I called QuickFix again. This time the same receptionist told me that a technician would call me. I stated that this is what she said two days ago and my dryer is still not working. Because she gave me the same reply with no one responding, I requested to be reimbursed for what I paid since they did not fix the problem. This time she stated that service calls were non-refundable. I stated that the service call fee was waived if I chose the repair (by their own policy) and I did choose repair, however, QuickFix did not repair my dryer. It is now January 6, 2014 and I still have not heard from anyone at QuickFix, my dryer is still broken and I have not been reimbursed.