Quick Fix Appliances

My fridge stopped cooling. The repair person they sent replaced a fan motor in the fridge, but did not stick around to make sure the fridge was ultimately working. He was in a rush to leave. When it was obvious the fridge was still not cooling, I called the company. They then told me that the same repair person had to come back to fix the fridge and they would have to reschedule him to come back. But he was not available for same day service or even 24 hour service. The repair person was not available for several days - and I was now stuck without an operating fridge. I had already paid $500 for a new part and labour, which did not solve the problem. So I called the company and the different women who answered the phone were very unhelpful and merely repeated scripted corporate policy. According to them, it had to be the same repair person and he would, at some point, call me back to schedule a time to come back. That was all they could do. They basically made this my problem to solve and took no ownership of the fact that they had advertised same day, 24 hour service. I had to keep calling several times a time for multiple days until the repair person finally made arrangements to come back. When he did, he had no idea what was wrong with the fridge. He simply turned the fridge on and off and left. Of course that did not solve the problem. It was then left to me to call the company again to request the repair person come back - again. Several times the repair person said he would come and then didn't show up and didn't call me to tell me he would not be showing up. After a lot of chasing, ultimately the repair person did come back, diagnosed a faulty wire (in the new part I had purchased), replaced it, and the fridge worked. The problem is this took more than a week because once the initial job is done and this company has your money, they do not honour their "same day" service as advertised. And they make it YOUR problem to chase them to fix your appliance. Getting a fridge repaired should not be this difficult. Terrible customer service! Unknowledgeable repair people.