I am very disappointed with this type of company. I call them to have service on my refrigerator, they schedule the appointment between 3pm to 5pm. The technician arrived at 7:30 pm and at this time I was gone, but my dad was home. The technician opened the fridge, looked on the back of the fridge and them called me saying that the motor was the problem and his professional advice was to buy a new on. I told him that I was paying $80.00 so I would like a document on paper describing what was wrong a scope of work for what needs to be done and how much was going to cost to fix it. No matter what his professional advice is, I think if I am paying $80.00 I have the right to have this service and take the decision myself.
He didn't provide any of that in paper, just told me that was $550.00 to fix it and that I had to pay the visit other wise he was not gonna leave my house.
Be careful with that, on the phone, when you call them, they ask if you can make a credit card payment, but they don't say anything about 5% extra.
So, end of all this company ruined my dinner, gave me a horrible service, because I don't believe it that any human been can look at some refrigerator and give the diagnostic and I payed for the service. The only good thing, I guess they were feeling so bad that they waved the 5% form the credit card payment.
I will never use this company again, I will never recommend and I will always alert people about this company if some one ask me about this type of services.
- Approximate cost of services:
- $80.00
- Company Response
Thank you for your review and letting us know about your experience with QuickFix. We have bought the company out and purchased the QuickFix website. We are so sorry for the experience you had with QuickFix. We are pleased to let you know it is under new management. Our customer service is what sets us apart. Our company strives to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Sometimes we don't get it right but we are committed to making it right. We invite you to experience the quality of service we stand behind.