Pros:
- The movers did not break anything and did a good job.
- The company guarantees they won't exceed the estimate by more than 20%.
Cons:
- Our belongings did not all fit in the truck, despite their assurance at the time of the estimate that they would. Their suggested resolution was for me to rent a truck to take the remaining things that they would help me pack if I paid them some cash. This was completely unacceptable, so they had to come back a few days later for our remaining belongings.
- The move took way longer than estimated, so the price was 20% more than the estimate. Due to the length of the move, a lot of boxes were also just dumped in the living room even though they were supposed to go elsewhere and lots of things were just dumped in the garage.
- They scratched the hardwood floor by not putting blankets down.
- There is a surcharge for credit card payments.
- Approximate cost of services:
- $1,700.00
- Company Response
Hello Rob,
Thank you very much for your review.
Just to clarify a few misunderstandings, the movers mentioned if you rent the truck WE would pay for it by discounting your invoice. We also stayed within the contract that was agreed on. When all items did not fit we came back and your earliest convenience and moved the rest at no charge to you.We hope you have settled well into your new home and wish you all the best.
Toronto Service center Inc.