Kerian came to our house after the furnace stopped working. He originally diagnosed that it was an issue with the thermostat batteries and air filter. After replacing both, the furnace started to work.
However, the furnace stopped working after a couple of days. Kerian came back (as part of the original visit) and advised it was 100% an issue with the thermostat itself. I just installed a new thermostat and everything is running smoothly.
Kerian was courteous, professional and a pleasure to deal with.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We understand how nerve racking it can be when your furnace stops working in the winter time. We glad that Kerian tried to save you money with the first diagnosis by only replacing your thermostat batteries and air filter. We're sorry to hear that this wasn't a permanent fix to the issue, however we're glad it helped us to diagnose the actual issue and install your new thermostat. Thanks for letting us know that you are happy with Kerian and his work, we appreciate it.