All the glowing reviews are true. I've had extensive home renovations done over the years and National Star are simply the best contractors I've ever dealt with, from start to finish. They define professionalism, courtesy, customer service and take pride in delivering quality. They have earned their reputation and my trust. When we uncovered issues with our skylights and decided to replace them after the job had started, the guys scrambled (on a Friday night no less), found a quality replacement product and installed them at minimal cost, when it would have been all too easy to either say it was too late to change or charge us a hefty premium to do the "impossible". Instead they accommodated us without taking advantage of the situation - speaks volumes to their integrity. After the job was finished, I mentioned a cosmetic issue around our chimney that might have been arguably been outside of the scope of the roofing job itself. Rather than run away or even hesitate, they found a way and returned later to do a proper job dressing the chimney so that it meshed seamlessly with the roof. Most importantly they were on time, on budget, the roof looks great and the installation is top quality. National Star truly aims for complete customer satisfaction and it would seem that nothing less would be acceptable to them - what more could you ask in a contractor?
- Approximate cost of services:
- $14,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
This is incredible, Ken. When we all read what you have written about us, seems unreal. I guess when you are on the other side (the client), you can notice what tells us apart from competitors. The way we run our business is pretty unique. How many businesses you know of that consist of all family members (9 in our case)? I, personally, believe that what you seed, you collect. If you are honest and hard working, you will always have work and happy clients. it also is a matter of expectations for the future. If we want to be in business and earn a living from this business the next 20-30 years, our roofs have to last more than that, so we do have to take the time to build every roof solid. Regarding us going the extra mile for our clients, it should be a practice in the customer service part of every business. Unfortunately it is not, but we are trying every day to raise the standards.
We appreciate the detailed review and wish you and your family the best. From the National Star Roofing family.