Unparalleled Paint

Hello Shyma,

You purchased a $69 dollar voucher through an online deal company. When you did not want to get your second room painted we offered you compensation for your voucher knowing that the deal company would most likely not refund you (Which they did not. That has nothing to do with Unparalleled Paint).
The retail value of the paint we sent you was $57.99 per gL.

Unfortunately after extending you a 3 month grace period to pay your invoice for $140, giving you a great paint job and compensation for your unused voucher, you were still not satisfied.
This goes to show that no matter how far above and beyond you go, you can't always please everyone. - Unparalleled Paint

Hello Kobokosh,

Thanks for taking the time and providing this review. We're always pleased when the happy customers take the time to provide positive reviews. We will definitely learn from your critique and continue to work on our booking process in order to accomadate our high volumes.

We look forward to doing more businesss with you in the future. - Unparalleled Paint

I’m sorry that you had a bad experience. However, as the business Owner we tried to help you in every way possible. #1) Unfortunately you misunderstood the deal promotion, but we conceded and provided double the savings so that you could utilize both vouchers, even though they were not applicable for the same room #2) The 2 estimators on site both remember you choosing White for your ceiling color. However, since it was not documented (Ceiling White is not normally documented as it is the default, all other colors would be considered custom) we accepted part of the responsibility and took care of the labor cost to repaint as it had already been painted White by the painter. #3) As part of our 2 year warranty we offered to come back in and fix the marks you said were on your wall, even though the painter said he was very careful when leaving and does not know when that could have happened (Our 2 year warranty covers ALL issues whether you are at fault or us). #4) The Deep freezer was not unplugged or moved by the painter. This preparation was done prior to our arrival, hence why we would not claim responsibility.
It is unfortunate that after doing all of the above we were still not able to satisfy you and you extended a 0 rating, especially since there seemed to be no issues mentioned with the actual paint job.
- Unparalleled Paint

Hello Deb, Thank you for taking the time to respond. We appreciate your business. By chance do you remember the name of the painter that serviced you, we always like to ensure that the feedback and acknowledgment goes full circle. - Unparalleled Paint

Hi Maria,
As the owner I’m sorry to hear about your experience. However, it’s important to explain that as a Tier 1 painting company, the purpose of our deal is to give our service at a discount and not free. I’m sorry that you have misunderstood that, however I have posted excerpts from the deal promotion so that others can see that the deal terms are very transparent.
We have actually gone a step further than what has been recommended by Teambuy and also provided our promotional pricing directly in the deal, so that there are no surprises for the consumer.

.................................. ..........EXCERPTS AND LIVE LINKS TO DEAL PROMOTION:
• $69 for Professional Painting of Up To 200 Sq. Ft. of Wall Space + All Supplies and 2 Coats of Sherwin Williams Premium Paint ($375 Value)

• Includes a professional painting of up to a total wall space of 200 sq. ft. (and up to 9 ft ceilings) with 2 coats of paint and all supplies included.

• $1.03 per additional square ft. exceeding 200 sq. ft. limit (including 2 coats of paint and supplies).

.......................................................LIVE LINKS:
http://www.teambuy.ca/en/toronto/28140579

http://unparalleled-paint.com/teambuy/

********As for room coverage, you can easily have a bathroom painted within the 200 sq ft of wall space. This allows you to “sample” our service to see if you would recommend or use us in the future (the true purpose for online deal promotions).
- Unparalleled Paint