We needed a new storm door and were surprised to find that the companies we called were not interested in coming to our home for a small job. I called Fortress Windows & Doors and explained what I needed to Steve. He told me he would be in the area in a couple of days showed me a brochure and helped us pick out the door we were looking for. Steve was very easy to talk to and answered all our questions.
Dave ( his nephew ) which handles the smaller jobs came and installed the door. He was conscientious, personable and took great care to detail. He did not leave until her explained what he had done and sure I was happy with the work. I am extremely pleased with the company, love the door and dealing with Steve and Dave was a pleasure. I would highly recommend the company.
Thank you Steve and Dave
Marie and Cliff
- Approximate cost of services:
- $950.00
- Company Response
Thank you Marie for taking the time to express your experience with Fortress Windows and Doors. Sadly, there are too many companies who forget their roots and lose sight of what customer service is all about. A small job like yours doesn't create a lot of profit but it does create a lot of good will and good will creates referrals and long term success. We appreciate your business Marie, and will continue to implement the "Golden Rule" in all of our business dealings. Steve