They did a great job painting, it was very professionnal, but we received very bad customer service. The colour didn't turn out well and we now have to live with walls that do not look like what we asked. They refuse to paint it again with another colour for a smaller price. Since we paid a lot of money to have our apartment painted and we are not satisfied with how it turned out, I think that the 200$ rebate they gave us is not satisfactory. I would have preferred to receive good customer service, have a nice conversation with the manager and find a solution but she preferred to lecture us on different topics (regarding how we had "too many windows", for example) and not meet us with our needs. All in all, I'd say they are perfect if you want your walls painted white because they are efficient and professional, but we got really bad customer service and it was very expensive.
*I need to edit this review since the owner of the company keeps on editing her answer. She proposed four colours to us. They are the professionnals, we trusted us. She showed us the colours alone, not in their palette. We chose a light gray, not knowing it was a blue/purple-gray, since we didn't see the palette. She didn't propose to apply a sample on the walls to see how it would turn out, but she admitted later she does it with her other clients — why not me, I wonder? She didn't stop when she saw how it was turning out, she didn't call us. We went to see because we were curious but otherwise we wouldn't have know before 2 days it was turning out purple/blue. Apparently (I heard that from the handyman) her employees told her it was not turning out correctly, but she didn't tell us or asked them to stop so we would see before they kept on painting ALL THE ROOMS in the apartment. Whatever we said, she kept on telling us it was gray, it was gray, it was not purple, it was not blue. I went to the Benjamin Moore's store, and the employee over there showed me the palette. He told me it's a gray with lots of blue and he showed me how it is purple in its darker tones. I am really tired of Leesha trying to tell me it's my fault, I had approved this, I had choosen the colours. There were no customor service whatsoever with this company and I had to pay 2000$ from another company to get it fixed. But of course it's my fault, will the owner say. Nevertheless, I never received a service so bad from a professional. I'm a first time buyer; I've been warned...*
- Approximate cost of services:
- $2,000.00
- Company Response
Sorry Pierre-Luc, unfortunately the colour Silver Lining (Papier Gris) you have chosen and approved did not turn out slightly as view on your iPhone. I feel I went out of the way to try to deliver great customer service. As I have mentioned the ambient lighting (windows) will provide slightly colour variation. Additionally, I did indeed follow-up with you throughout the entire process (as I do all my customers) and when you voiced concerns about the way the colour turned out, I even visited the store to re-confirm the colour match which proved to be correct. I tried to find a "reasonable" solution by giving you a further discount of $221 (a further discount from an originally discounted painting project for your rental large 3 bedrooms apartment). As you acknowledge our painters did a great job, however, I must clarify that at no time did they ever question or comment about incorrect colour concerns nor was your handyman on-site to hear any such purported conversation. Our record aside from your review stands as a testament to our excellent customer service and professional quality painting. I'm sorry the experience was frustrating and disappointing for both of us. Sincerely, Leesha