Dryer belt lasted 2 months to the day and THEN they tell me it's a problem with these belts. Instead of informing customers they choose to tell you this 'when' something happens. They also wanted another $130 more to come back and fix the same problem when I believe they should have done this for free. Had they told me that these belts are bad and don't last (by the way last one I got lasted over 5 years and Samsung OEM equipment denies these claims on my follow up) I would not have invested $265 in my 10 year old dryer. Ben the owner claims that "maybe" I wasn't told of this issue. Seriously Ben, who puts this amount of money in a an old machine IF you folks would advise them that this will likely last only 30 days. I am now having to likely throw this dryer out. First I will find a reputable service provider and one who values their customers and believes in them.
I relied on the Homestars reviews for this company and have been very disappointed. I caution others to guide themselves and ask questions around warranties and service issues with service providers. Finding out after the fact is not only disappointing but costly. Be careful!!!!
In reading Ben's response I see he claims to come back to our house (did not happen) as well as inform us of the belt issue 'prior' to spending $265. Also did not happen. If you need to resort to no truths then I have no time for further discussion.
- Approximate cost of services:
- $265.00
- What could this company do to improve their services?
- Communicate warranty and service issues at the time of the repair.
- Any advice to offer fellow homeowners facing a similar project?
- I would recommend they not use these folks. We found out afterwards the belt is only $35 from another quote we received. Ouch.
- Company Response
As the owner of 24/7 Appliance repair I would like to personally respond to this review. We received a call from the homeowner at approximately 11:00pm Friday night telling our dispatch he had an emergency, when asked what the emergency was the homeowner said we had fixed his broken dryer belt 2 months earlier and he believed it was the same issue yet again. The homeowner insisted we come to his home immediately (11:00PM Friday) to do the repair. While we do provide a 24/7 service we do so only for emergencies, in this case it was not deemed an emergency. Come Monday morning I contacted Bradley (the homeowner) and told him I would come by personally to evaluate the situation, he then quickly started telling me this was our fault and that he doesn’t expect to have to pay for any further services we provide to fix it. It’s important to also note that upon repairing the belt the first time around the technician informed Bradley that this is a common problem with the Samsung product and the chances of it happening again are high. Now two and half months later, as we had informed him it happened again. Unwilling to accept that the problem is with the product (Samsung) not the repair Bradley has decided to place the blame on my organization and holding us personally responsible. 24/7 Appliance repair offers in my opinion some of the best service technicians in the GTA, proof of this is not only found in our many years of operations but also in the impeccable feedback found from other customers on Homestars. I encourage you to do your research as a consumer and base your opinion not on a single review but on the general consensus. Thank you too all of our customers who continue to support us year by year. Owner and operator Ben