Green Circles

Dear Robert
Thank you very much to write a review about our company.
Hope you're enjoying your summer time!

Regards,
Green Circles

Dear Adineh
We appreciate the time you have taken to write a review about your experience with Green Circles.

Best wishes,

Green Circles

Dear Cameron
We appreciate the time you have taken to write your review .
Thank you
Regards,
Green Circles

Dear Sir & Madam

Let us review your complaint together. Implementation of the works at your home was based on specific designs and plans, as are all Green Circles projects, that is to say you were fully apprised of all the project details.
I am certain you recall that planting cherry trees was added to the project in accordance with your personal request and preference, despite our suggestion to the contrary due to incompatibility of the plant with the soil conditions at your home, which resulted in the trees’ perishing the next year, whereupon your payment was fully refunded to you because the trees were under guarantee. In addition, another one of the planted trees (crimson Japanese maple) was replanted without any cost to you, because you were dissatisfied with it.
Another matter indicated in your file concerns your complaint concerning seepage of water into the basement after installation of the irrigation system by us. Without any cost to you, the wall in your basement was opened and fully repaired after making sure that the dampness in the basement was unrelated to the irrigation system, and, I repeat, without any cost to you.
Another matter between you and Green Circles concerned the problems arising in the newly-installed irrigation system. The problems did not relate to any technical fault in the installation. We visited your home on four occasions to address the problems. In every instance, we found that you had changed the settings related to the system control and/or the volume of the water outflow from the system, which is adjusted by a secondary valve, thereby causing problems in water management. We do not believe this was in any way caused by us. We are certain you recall that we did not bill you for any of these additional services.

Your grass was started from seed and as such required additional support in its first year
We strongly recommended management of fertilization, weed control and proper mowing method to maintain your lawn .In addition to our responsibilities, we forwarded the necessary recommendations to you, but we did not receive any willingness on your part for such services.

In any case, we believe in doing anything we can to keep our clients happy.

Regards,

Dear Sir:
Reasonable complaints always help us to improve the quality of our services, and I would like to take this opportunity to express my gratitude for your having taken the time to prepare your complaint.
Upon reviewing your complaint, it is noted that the project for your home was based on the designs of Green Circles, which are available. Prior to implementation thereof, you were aware of the details which were fully explained to you. We were never in possession of your home’s survey plans, and the newly-designed fence was installed exactly at the site of the white cedar hedge in accordance with your instructions. Furthermore, to avoid any vagueness or absence of clarity, we always indicate at the end of all our agreements – including yours – " It is the customer's responsibility to provide the location of property lines."
Following completion of the work, when the issue of the Municipal Inspector came up, you expected us to relocate the fence without any cost to you, which we were unable to do as we do not assume any responsibility for the error. Nevertheless, we suggested a suitable price which you rejected.
Regarding discontinuation of the lawn maintenance service, you are already indebted to our company in the amount of $1,056.55, and all our efforts to receive payment have so far been in vain. Therefore, we had no option but to discontinue the lawn maintenance service.
In conclusion, we regret not being able to count you among our regular customers. However, your payment of the outstanding debt would ensure your being able to avail yourself of the services of Green Circles once again.

Thanks & regards,

Dear Sir & Madam
Upon reviewing your complaint, we find you are in the right insofar as you had requested us not to provide any service to the lawn shared with your neighbour. Your instructions had been conveyed to the foremen of our crew who formed the opinion that to proceed in accordance therewith would make the provided service appear incomplete. I realize the foremen’s personal preference contravened your instructions, even though it meant more work.
Green Circles hereby apologizes once again.

Regards,