Mr. Handyman of Toronto N, Richmond Hill, Markham W.

I originally used the services of Mr. Handyman to build a walk-in closet onto an existing closet in the summer of 2015. While the original work was completed on budget, after several months it became apparent that the finishing of the addition was not up to standard and the area where the wall was added on was uneven which became more apparent when painted in a darker colour. I reached out to Ron back in March 2016 regarding this matter and was pleasantly surprised to find out that this work was covered by their warranty and they arranged for an individual to come out in a few days to assess and address the work.

While the individual from Mr. Handyman was on-site resurfacing the uneven wall I made arrangements through his company to perform some additional work in the walk-in closet. The work quoted was to be completed in 3 business days, however due to unanticipated complications and the individual coming in for a few hours each day, the total process took 7 days. This really made this a drawn out process and an inconvenience, as I did not always know when he was going to come back out to do another stage of work. In my opinion the process should not have taken this long as the whole closet addition was built in less time and was a more substantial piece of work.

That being said the end job looks excellent. The individual cleaned up the work area very nicely and I was pleased that he addressed some minor flaws in other areas of the closet that I did not see. I am very happy with the walk-in closet. Kudos for honoring your warranty and for getting the job done right the second time.

The only reason I did not give 5 stars for satisfaction was due to the quality of the original work and the length of time it took to complete the second job, however I still highly recommend Mr. Handyman.