Stone Selex Inc

We are happy with our new stone wall, which holds our fireplace and tv. Andrea was extremely helpful from the very start. With her expertise, she guided us in choosing the stone for our project, patiently answered all our questions and concerns, and did everything to help us meet our budget. Stone selex was able to accommodate our preferred date for the installation, and Adam arrived promptly on the said date.
However, they could improve on professionalism. halfway through the project, when all the framing has been done,Adam said he had to leave and just come back the next day because according to him, he picked up the wrong stone. He said that if he drove to the warehouse for the right stone and back to our house, it would take 2 hours so it would be better to just come back the next day. But because we had to take a leave from work that day for the project, we insisted that they get the stone and come back because we wanted them to finish the job as much as possible, Although we did not believe that they got the wrong stone because we saw the stone boxes in the back of his truck. We contacted andrea about it, which forced adam to say someone wil meet him halfway to give him the stone we need. Then they left and came back after 10minutes to complete the job.
Another thing to improve on is quality control. The corners could've been trimmed better to eliminate protruding stones. When a stone panel is too bent or curved, which would allow large spaces and gaps in between, they should be able to decide not to use such stone. Adam told us to sit in front of the wall and watch for stones we do not like for him to change, which we could not do 100%of the time. When he closed the gaps between the stones with cement, a lot of excess cement got on the surface of the stone, which did not look good, that i had to get my own sponge and cloth to help him wipe off the cement before they dried up. He came back twice after the first day to replace some panels with cement, and another with a crack, both types of bad stone he hesitated to replace if not for andrea or Lucas telling him to fix them. We did not sign the completion form until he replaced all the bad stone.
thanks to andrea for being patient in helping us achieve the best look for the stone wall.