I contacted polar spas saying I had no heat on a cold winter day. I was given an appointment for a week later. When I called to confirm, I was told we were bumped to the following week. When the tech finally came he did not fix it but had to come back the following day. The service is improving from before but is still far from where it needs to be. In addition the service call cost has over doubled in just 4 months since I had to have the heater replaced last time on our tub. I really hope They are able to get enough service techs to properly address the issues of their customers. We have referred many people to this company but can't any more after our experience.
- Approximate cost of services:
- $260.00
- Company Response
Hi Rachel, thank you for your review. We agree that it is unfortunate that we can not get our clients in the same day they call - and that appointments need to be moved for unforeseen circumstances. Our tech went out to your home to replace your pack as soon as we had an opening. After replacing your pack, the service administrator informed you that our tech had to return as the breaker blew in your home and he was unable to enter your home without you present. Without power he could not program your new pack. He did however return the very next day. We have two full time techs now and are currently training a third. It is unfortunate that in the past our service department could not keep up with our company's growth, however moving forward we have a great team and are always expanding.