Goldwood Stairs & Floor Inc.

I have been doing a lot of home renovations to get my home to be my dream home and this was one of the last renos needing to be done. Hearing all the horror stories in the news makes it really nerve racking to get the right company for the job. I came to Homestars to read reviews and there's a lot of companies to choose from.

One thing that stood out to me about Goldwood Stairs is they got the award for 2014 so that won me over that if they got an award 3 years ago and are still around it must say a lot about their company. I emailed about 10 companies on homestars and I got some outrageous quotes for what I wanted to get done that there is no way I would've entertained those quotes. Not a single company even wanted to come out to give a free estimate. Out of all the companies I called I didn't get through to a live person I got all answering machines so for this reno it seems you have to email pictures to give them an idea and some companies were much more prompt to reply to emails than voice mails. Goldwood replied with a quote that was in my budget and realistically what I was wanting to spend. I was very happy because this was the company that had originally won me over from all the great review. The owner himself came promptly when he said he would do an in home estimate as well where I assumed the price would be increased from the quote to suck every extra penny they could get but in actual fact they stayed true to the quote which I was really impressed and relieved.

I also did some reading on google reviews and people said that they had a hard time booking an appointment but for me it was really easy and the owner himself came to give the in home estimate and he was very prompt on the dot he said 1pm and he was there exactly 1pm. Their English may not be the best but communication was very he because he understood everything I said.

I was very shocked that the email quote and in person quote where the same and it sounded too good to be true compared to the other companies I contacted that I decided to them them my basement stairs as well to do. So we agreed on the price and I was so happy because the basement stairs and main stairs together came up to cheaper than the other companies for the main stairs alone.

When it came to installation day they came the day they said they would. They started at 10:30 am they said one day for the main stairs and one day for the basement stairs. I originally had carpet on both stairs. They should up with all the threads and risers they look like unpainted / raw finished stairs. I was a little nervous because I thought they would've had these things stained prior to showing up. I was wondering if something got lost in communication and I got worried that oh no this is going to turn out to a whole weeks project. 2 workers showed up by the way for the job and I asked them why the stairs hadn't been stained prior to showing up. The gentleman was nice and said they would stain them all and then install them. This worked out in my favor because they got to mix the stain right in front of me and my wife and when they showed her the color the stain was going to be my wife was soooooo happy because they did a perfect job matching the color of the hardwood floor exact right away me and my wife knew we got our money's worth and more. The owner has said he could match the floor 95% but he did 100% I think he said that just incase but his company did an exact match.

While one worker was pulling out the carpet and preparing the stairs the other gentleman was staining the threads and risers. The work was very prompt. The whole time the workers were polite and courteous. Never once did I feel like the workers were slacking or didn’t want to be here. Never once did I feel like I’m just another paycheck to them. I honestly felt like they were giving me a job that they would be proud to have in their homes as well. I observed sometimes where they workers would fit the step and they were looking at It and they could’ve passed it off and no one would notice but they took it back and trimmed it some more till they got perfection.

Me and my wife are more than happy with the job we got done we honestly can’t believe this is our home. It feels like a model home now. The company’s workman ship is perfection and more than what me and my wife could’ve ever asked for. The workers were prompt, polite and their turnaround time was incredible. I would recommend this company to anyone, family and friends!