Our carpeted stairs were getting very dirty and worn out. We decided to replace the carpet to to wooden stairs. After much researched on the internet, we chose Goldwood because it is very close to us. Marki and Lee showed up and gave us a reasonable estimate. We still could not make up our mind because we read a couple of really bad reviews on Goldwood.
I, Frances, decided to call them up and spoke with Jenny regarding the reviews. She quickly reassured me that the company with the bad reviews were not them, but another company with the same name and located in Newmarket. That company was already closed down. Sure enough, the address was different from theirs. Jenny also encouraged us to visit their showroom, if we still have doubt. Since it was so close to us, my husband and I decided to check it out before making up our mind. We were surprised to find out that at the back of the company, they were actually producing their own wooden materials. We were fully convinced then and put down our deposit. They were able to schedule us in quite quickly despite being very busy in the summer.
We were very impressed and pleased with the workmanship. The 3 installers including Lee were very knowledgeable and knew what they were doing and they completed the job in one day, instead of two days. They got rid of all the creaking and squeaking noise which were there previously. They left our place in clean condition. The finished work was beyond our expectations.
We have no hesitation in recommending Goldwood to our neighbours. In fact, two of our neighbours have already seen the finished work and have asked for their business cards.
Thank you Lee and team for doing a great job! Thank you Jenny for pointing us to the right direction. Thank you Lee and Marki for dropping by and giving us a reasonable estimate.
- Approximate cost of services:
- $2,500.00
- Company Response
Thank you for choosing Goldwood, and once again thank you for the review!