As tenants in a rental townhouse, we were forced to use the landlord's warranty repair policy when the dishwasher exploded all over the kitchen floor. We were directly to this company (NES). It took them 3 days to make a visit. After one hour, they said they needed to order parts for the repair. I waited 7 days and, after hearing nothing, left a message. 'Glen', called back and said the parts had not arrived yet. This is a domestic brand BTW! Then, at the end of that week (8 days after the original call) "Glen' left a message saying they would be back to make the repairs the next Monday (3 days away). I called later that same day to confirm the time, but since they DO NOT ANSWER THEIR PHONES and only listen to voicemails between 10am and 4pm, I did not get a call back until the weekend. It was 'Glen' again, denying he left any such message and that parts were not available yet. He made a tentative booking for the following Wednesday (now 14 days from the original incident) in the hope that the parts would be in by then. Then, out of the blue, on Monday in the morning, I got a message that their serviceman would arrive in 20 minutes to fix the dishwasher. Luckily I was available and the repair was made. All in all, it took over 16 days to fix a drainage problem in a domestic dishwasher...very unsatisfactory, and a totally confusing process. I do not recommend this company!
- Approximate cost of services:
- $0.00