VERY UNPROFESSIONAL AND RUDE! STAY CLEAR! I made 3 appointments with this company. The first two they didn't show up, nor did they call me to re arrange. The third time, my contractor tells me they showed up and said the job was too big, but they didn't even go into the back yard to see what the job was!!! When I called Brian at their office, he was very argumentative and said he was not to blame. I told him I wanted a refund as I did not want to deal with an unprofessional company. His response, "I don't want to deal with unprofessional customers". INCREDIBLE! DON'T USE THIS COMPANY!!!!
- Approximate cost of services:
- $300.00
- Company Response
Fabrizo, thank you for your comments. As a groupon voucher holder I am concerned that the terms and conditions were not clear. Firstly, we did call to re arrange the first appointment that was cancelled due to the weather conditions this winter and road closures. We did discuss at this time that the debris was buried under the snow and not accessible as well. We did arrive at the scheduled time however, the contractor did not know what debris was to be removed, the voucher was taped to the door, and no arrangements had been made to collect the taxes owing on the voucher. The contractor, the removal team, and myself attempted to contact you and waited 30 minutes. We left a message with you that was not returned for 5 days. Furthermore, the total amount of construction debris grossly exceeded the value of the voucher. As an organization, we have over 10 years experience in the junk removal business and a 97% approval rating at Groupon. Given the circumstances, I feel that the there was a misunderstanding of the terms and conditions of the Groupon voucher and as we communicate with all our customers that someone has to be on-site for us to remove your debris. Furthermore, we did extend you the opportunity to refund your voucher with Groupon. Kindly, Brian.