- Approximate cost of services:
- $7,000.00
Lawrence Park Garden Care - Driveway and Deck
This entry did not meet HomeStars review criteria.
Front garden stonework and landscaping
We are quite surprised to see this mixed review posted more than a year after the work was completed. We have been unable to connect with this client to discuss her concerns in person, so will do our best to address them here.
First of all, it’s wonderful to hear the great feedback about Larissa. She is a very talented and experienced landscaper who truly cares about her work.
It’s true that one of our staff is married to the carpenter who handles many of our carpentry contracts. However, we feel that this partnership benefits our clients, as he is a master carpenter who has worked with us for over a decade and he happens to have a vested interest our projects which go above and beyond what you could expect of any outside contractor. Also, to clarify, the cost of the additional skirting board on this project was $165, not $1,000. This client was never asked for a $1,000 additional payment.
We would like to note that despite the $165 additional cost on this job, there was no concern regarding the service done on the property, or the quality of the work which was done for a fair price. We took great care to give this client excellent service and to keep her informed of the different trades as they worked seamlessly to complete her project. The carpenters took away some extra debris at her request and fixed her sticky gate (at no additional charge) to ensure she was well looked after. Furthermore, all of the trades ensured a spotless cleanup job after the work was complete and even worked around her infant’s napping schedule.
The following are quotes from this client as the job progressed:
“Please not before 10am. The baby sleeps. His room is right above the deck. FYI the guys were super courteous about that. I really appreciated it!”
“Hi again, deck is all done. Beautiful! The guys were excellent! However I now have a couple of gaps beneath the new deck part, see pics. Can you let me know how you would cover it ...and cost. Thanks!”
To sum up, we felt this client was well looked after, and received a quality job for a fair price. We always welcome feedback about our services and we try to work with our clients to come to a mutually satisfying solution. We will endeavor to ensure our clients are notified regarding the sub trades on a project as well as ensuring that our carpentry quotes are more thorough.
Thank you for your review.
Lawrence Park Complete Garden Care
Incompetent and unpleasant on landscaping overhaul
We are sorry this client had a bad experience. We do strive to create the best possible service experience for our garden clients. We take responsibility for our work which has helped us to stay in business for over 25 years with a loyal customer base. Given the opportunity, we always try to come to a compromise that everyone is happy with. We welcome feedback as it helps us to improve our processes.