I am completely impressed with the service from PCNix. I received a morning call from my 88-year old mother, very upset that her computer “didn’t work” - she only got a white screen. I called Amir, explained the situation, and he went out to see her the very same evening. He fixed the problem, which was wonderful, but more important was the “above and beyond the call” service he provided. She lives slightly outside his service area, but he made an exception for her. He went the same day, which was really important because she doesn’t get out much in this weather, and the computer is her lifeline. He was patient with her, explained things to her, fixed the problem without upselling at all, and generally reassured her. She says he’s “a really nice man”. So she’s happy, and so am I, because we now know who to call when she has an issue. It’s unusual to get such terrific and personal service, and I don’t hesitate to recommend this company.
- Approximate cost of services:
- $85.00
- Company Response
Hi Peggie. It's a win-win situation when I get such clients like yourself. Your mother is a really sweet and patient person and that calls for going above and beyond. I never upsell but only recommend and that works better so I don't feel like a sales person. If you or your mother run into issues, I'm always here to help. I appreciate the kind words.