Home Depot Canada Installation Services

We would like to thank Eric and his team for the great job of installing our Trane furnace. When speaking to Eric, he was very professional, knowledgeable and approachable. Thank you again.

B. Schulze

Never use their home service! They will take your money and never show up. Then they blame the third party company who believe it or not has worse customer service skills.
Home hardware is so much better and I will never use or recommend Home Depot.

Not at all impressed by the level of communication that this particular location has with the customer. First of all an error was made with our order process and the CSR offered us free delivery of the luxury vinyl plank flooring to our home to make up for the miscomunication. I saw him (his name is Arun) add this delivery request to the work order. Well, order arrives at the store instead. Store says they have no record of delivery request to our home. What?? I had to return to the store on three separate occasions to work out all the issues.

I had used HD installation service a few times during the last 3 years and I was satisfied with the price and service. As a result, when I needed to replaced the garage door opener, I opt for HD instead of the other contracts even though their price is very competitive.

I went to HD located at Terminal Ave. and bought the garage opener, the sales advised me to buy a 11/4 HP instead of 3/4 HP for the double garage door less that 7' tall. I was told later the 11/4 was over provided. The price for installation was $149 without delivery ($70) and removal of the old opener ($50). It was easy to book the installation service with the sales in the store and the installation team of HD called me back a couple days later to give me an appointment for the contractor. On the day of the appointment, the contractor showed up for 3 minutes, told my tenant that they could't install the opener because they need more rooms on both side of the garage and they would call me back to let me know what was needed to be done. I called them back immediately but they didn't pick up. I called the HD installation team on the following day and they said the contractor will call me back. I waited for a day, the contractor didn't call back. I call HD again and they said the same thing. I called 3 times during that week and no avail. Finally, on the following week, I called again and told them if they don't call back, I would need to cancel the service, HD finally called and told me that the contractor need to charge me $735 on top of the original $149 because they need to service the garage door and they sent me the revised invoice. I told them I would get quotes from other contractors to see if the extra service was necessary. I got a quote from another big company and they only charge me $230 for labor including delivery and removal. They installed the opener for me without any hiccup and no extra charge incurred.

I cancelled the service and return the garage opener to HD. I was greatly disappointed by this incident and hope my experience will help others to make a informed decision if they need installation service from HD.

I had my roof re-shingled, my kitchen cabinets refaced and a new countertop installed, and finally had my bathroom redone completely, all through HD. The local contractors contacted me within 48 hrs after I requested the services on the Home Depot site. They were all excellent and each did a beautiful job. They kept the job sites clean and were very responsive to my questions and requests.

Recently used the Home Depot installation professional services to have some toilets installed. It was overall a bad experience. The process is convoluted and time consuming. The booking was a mess. I was rescheduled 2 times before a contractor showed up. The first time I had stayed home from work waiting for them and they never showed. The second time they called to reschedule. The actual contractor was amazing did the job quick and efficiently. Would recommend going direct to a local contractor.

Hired what I thought was a Home Depot approved contractor with a guarantee, should have read the small print, turned out I hired a ‘local pro’ who comes with no guarantee. Screwed up the install and will now have to buy new doors. Home Depot basically say too bad so sad should have read the small print you’re on your own buddy. I probably spend 1000s of dollars a year there but not anymore. Be warned.

Actually bought Roofing through a big box store service. They contracted Cherry & Clark. Shingles were rolling after install. They said it would settle after sun was on it. They never did and after ten years of complaining, my warranty ran out. I wouldn't use them or The big box home services ever again. Here is an example of what a roof they install looks like after 12 years.

Poor installation drafty windows due to improper foaming. The installation manager tried to say drafts are due to age of house and lack of decorative casings. Anyone in their right mind knows casings dont seal...foam does. Now paying for a job not properly completed and unbelievable drafts....would never recommended this company.

I requested the service in a home depot custom service (Warden Store in Scarborough) on Dec 2, 2018, and I was told I would get a call back within 48 hours and i would be able to get some free vents cleaned for beyond 10 basic vents, and discuss about the service time. I rates this service low for the following reasons:
1. When I got the call back the same day, there was absolutely no negotiation about the price and the service time. They booked the time on Tuesday (Dec. 4) for me, but the exact service time can only be provided the day before the service (Monday). I received the call on Monday and the time was scheduled at 7:30-9:00AM on Tuesday. I had to request the reschedule to Wednesday, but I was told the exact time could not be decided until Tuesday. Eventually, I have take a day off for the service between 12:00-2:00PM on Wednesday.
2. The advertisement I got from the Home Depot says "Free Camera Inspection of Main Duct Lines". However this is not true. From the talk with the service staff, they did not have the right tool for it (Home Depot does not provide the tool for them). and they said the their best tool was phone. They could not use the phone to take picture for my house for whatever reasons. In my opinion, the Home Depot should provide inspection tool for them instead of using personal phones.
3. I did not see they cleaned the three vents in my basement at all.
4. I have done duct cleaning by other companies before. The price of those companies is almost a half of the Home Depot, but they provided the same service because I paid close observations to the work the Home Depot did. I was willing to pay higher price for a higher quality service but this did not happen.