Tesla Charger installation Light fixtures
The installation: left a huge mess and didn't cover any of the furniture, apparently that was our responsibility. They didn't complete the installation and made mistakes on measurements and materials, putting too much foam causing damages later on. Demanded full payment even though the work was not complete (lack of communication b/w their staff I'm assuming). They finally finished installing everything and full payment was given. Over a course of 6 months the windowsills started cracking and lifting, and 2 windows cracked. One cracked after a year another cracked after a year and a half. the last one happening recently. They would not do the repairs claiming the glass itself is not covered under warranty only the installation work. But its due to the excess foam put in the sills that the windows cracked in the first place. Both repairs took pulling an arm and a leg to get done. It was only after publishing my experience did they reach out saying they would come do the repairs if i take the review down. Keep in mind i had to post bad reviews both times in order for them to agree to do the repairs. Overall I cannot recommend any one else use this company, but the product itself has been of benefit to the home
- Approximate cost of services:
- $12,500.00
- Company Response
Verified private user,
We believe we are sure who you are and we sincerely apologize for the challenges you've faced with our and for any delays in addressing these issues promptly. Unfortunately we do not cover broken glass, we have made accommodation to assist in your concerns however we cannot continue to do things at no cost and if you would prefer to speak poorly about our company then we will not be able to help you at all. You could reach out to our customer service team at 1-888-880-6827 so we can work together to address your concerns otherwise please be respectful to our company as we stand behind out team and all the work we do.
The EcoTech Windows & Doors Team.
